Sweet Frog - Plainville

Went Saturday night around 9:30, there was another family there. The man working there was rude talking with an AirPod on the whole time. He then started talking taking things out of the toppings section making noise with the metalHolders. He would drop them and make loud noises. He was closing the store around 9:40 when it says it closes by 10. I had to leave because I couldn’t believe he was making all that noise making everyone feel uncomfortable. As soon as we got up the other family was looking at him and walked out too! Absolutely horrible experience. Would not visit this place again.

It was amazing froyo was good, staffing was good. everything good.

The staff is not at all friendly. I also saw a dead roach resting on the floor..

Online hours are marked as 10pm closing time and have been for a while. I arrived at 9:32pm and the worker has already picked up every topping and closed them up for the night. He had claimed that toppings “close” at 9:30. Not sure how the main ingredients of your store would be closed before your store does. Worker was quite obviously lying and wanted to close early. Could see the nervousness when speaking to him about this issue. Drove 30 minutes to come here as our local sweet frog closes an hour early to come to this. Will not be giving this location my business again.

I went to Plainville, CT sweet frog they had flies on the topping. The customer service there was terrible..the owner yelled at me when I said the juice came out fast from the frozen yogurt and she is saying I am being wasteful to the product I showed her the melted frozen yogurt and she said I'm lying and never to do that again. She kept watching me and and rushing me out the store. I began to cry after I left the store. My partner paid for the item and he also saw the issue and how rude she was to me and I didn't end up eating the product due to Flys on the toppings and being disrespected. Neither frozen yogurt has any taste. I will never come back to this location again. I was treated like garbage. This supposed to be customer service. Now I am heavily triggered.