Dunkin' - Plainville

People that work there are great. They all work together as a team to keep the customers from waiting more then they have to.Food: 5/5

The morning crew is amazing. The absolute best. But the afternoon crew has been a repeat disappointment. We have been left waiting at the drive thru window or sent to the lot multiple times. More often than not leaving with whatever they decide to bring out. It's never the entire order. You're almost guaranteed to get some kind of aditude if you ask about the missing items you already paid for. But only if it's after 1 pm. The morning crew is kind and knows they're regulars and treat them like valuable people not just a hassle.

I like the Dunkin location on East St in Plainville. However, depending on the amount of drive-thru traffic, and staffing, requesting a sandwich made well done was not made as requested. Even when I had to drive back through and have it remade it was still not toasted as requested. Most days the long tenured staff is excellent and keep things moving and done correctly.

Their obsessed with serving me milk instead of coffee. Idk why i even keep coming back. The morning shift makes the lattes perfect.The evening shift consistently serves me an entire cup of milk. Your better off going to southington in the evening.2 stars because the morning shift knows what their doingNothing more because I work night shift and am often stuck with a cup of milk from the evening.

Went there this evening and they got my order wrong Not only did the girl with the black hair lack customer service she seemed like she hated life. The head was bopping and eyes were rolling and was completely ignoring me when I was trying to get my order fixed. If you don’t like people get another job!!!