Potbelly from Plainfield Menu

At this local sandwich shop, customer experiences reveal a mixed bag. While some patrons rave about the delicious offerings, particularly the "A Wreck" sandwich and excellent customer service, others express frustration over order inaccuracies and disappointing quality for the price. Reports of unhelpful staff and rude management have dampened the experience for some. However, positive encounters highlight friendly staff who go above and beyond to ensure satisfaction. Cleanliness and timely service have been noted consistently, underscoring the potential for a great dining experience amidst the occasional hiccup in order fulfillment. Overall, it's clear there’s room for improvement at this establishment.

Last update: 02.02.2025

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What User likes about Potbelly:
I had a sandwich, some chips, and a milkshake. The sandwich was great, it’s called A Wreck, and it was just a delightful mess of meats, and cheese. The chips were a little tasteless, but with the milkshake I hardly cared. It was a good experience, the staff was delightful, and my food was ready faster than I expected. View all feedback.

What User doesn't like about Potbelly:
If a sandwich costs $13, it should at least be decent. Getting half a piece of ham for $13 is a big disappointment. If I didn't work next door, I would never come back. View all feedback.

If a sandwich costs $13, it should at least be decent. Getting half a piece of ham for $13 is a big disappointment. If I didn't work next door, I would never come back.

In April 2022, we tried the Wreck sandwich with all the add-ons, as well as the Garden soup. Both dishes were delicious.

The sandwich is simple, it's not difficult. Why do you mess up my order every time? I just wanted a ham and cheese sandwich for my son, who loves them. And when I have to go back through the drive-thru to get it fixed, somehow I'm the bad guy? It's just a sandwich, it shouldn't be that complicated. The Potter in Naperville is great. Their sandwiches are delicious.

I emailed your Customer Service regarding horrible food and absolutely rude service today.UPDATE 12/07/21: No email response received from Potbelly. Still no refund on my credit card that they said they processed, so I had to put in a dispute of amount for my rotten/moldy salad that I was not able to eat/had to throw away.

I had a sandwich, some chips, and a milkshake. The sandwich was great, it’s called A Wreck, and it was just a delightful mess of meats, and cheese. The chips were a little tasteless, but with the milkshake I hardly cared. It was a good experience, the staff was delightful, and my food was ready faster than I expected.

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