Pizza Factory - Placerville

We love coming to Pizza Factory! Have been for more than 5 years now. The arcade area is perfect for a birthday party group. They have Sip N Paint, Karoke and not to mention, great pizza! They also do school fundraisers!

First time trying this place. Ordered two pizzas online. Was told they would be ready in 25 minutes. Showed up 25 minutes later and they hadn 't even started them yet. Employee at the counter told me We don 't have any control over that. I get the front line restaurant workers aren 't responsible for the online ordering system, but the restaurant management and ownership 100% is responsible for allowing this in a customer facing system. If their vendor can 't handle calculating a time, they need to find a new vendor. If they do their web development in house they need a new web developer. Either way, the well shucks, it 's not my fault thing is really pathetic. Another 35 minutes later I did eventually get pizzas, but I wouldn 't have placed the order if they 'd been up front about needing an hour instead of 25 minutes. Being dishonest to make a sale is not ok in any business. Won 't be back, wouldn 't recommend you go either. Wish I 'd read the yelp reviews first, it looks like disrespecting other people 's time is a pretty common theme.

The owners are great and make sure the dinning experience is topnotch. The pizza is always great and tastes fresh. Where did the cougar go? I noticed it missing today when we were here.

Worst service ever!! Last two- three times I have been there our order has been skipped or forgotten. Went there tonight to enjoy Karaoke and ordered our food. Other people came after us and got their food before us. We went and asked where our order was. They said it was coming out. One pizza showed up. 30 mins later I asked where the other two pizzas were. They didn't have them anywhere. Said it would be a while longer for them to be ready as they didn't have them. This happens every time we have gone there. We will NEVER go there again.

My kids call this place the best pizza in the world place. The flavor is on point. They are generous with their toppings. The crust is exceptional. The customer service is always friendly. They have a great section of games for kids to kill time. Bathrooms are clean. There 's plenty of space for dining in. Good for large parties too. We always stop here on our way either up to Tahoe or back because of the Tesla charger. It 's a perfect pit stop. One time we stopped they had karaoke night! What a fun time.