Friendly's - Pittsfield

The food is good, but it's overpriced, and the service is just average. I suggest ordering takeout instead of dining in, as you might have a better experience.... read more The food is good, but it's overpriced, and the service is just average. I suggest ordering takeout instead of dining in, as you might have a better experience. There can occasionally be noisy children, so it’s not the most peaceful atmosphere. I wouldn’t recommend it for a quiet dinner or a special evening. Best of luck!

The food was initially served cold, which was a new experience for me. However, the issue was handled well, even though it shouldn't have happened in the first... read more The food was initially served cold, which was a new experience for me. However, the issue was handled well, even though it shouldn't have happened in the first place.

We dropped something on the floor under the booth. There were filthy carpet squares laid over the original floor, the earring was pushed under the carpet square... read more We dropped something on the floor under the booth. There were filthy carpet squares laid over the original floor, the earring was pushed under the carpet squares when we tried to get it. Under that square was absolutely disgusting!!!! Filthy. I almost called the health dept .

We typically enjoy dining at Friendly's, but today we decided to take our grandkids out for ice cream sundaes, which they were really looking forward to. We all... read more We typically enjoy dining at Friendly's, but today we decided to take our grandkids out for ice cream sundaes, which they were really looking forward to. We all ordered large sundaes, and to my surprise, there was barely any ice cream in them. My granddaughter's sundae was filled with a lot of hot fudge sauce and whipped cream, but just a small amount of ice cream. It was very disappointing, to say the least. Our server was very pleasant, but the sundaes were definitely not worth the price we paid—essentially just a bowl of sauce and cream! Next time, we’d be better off making our own sundaes at home. It's just not worth it at Friendly's.

The restaurant was clean and welcoming, just as it should be. The food was as delicious as I remember. My server, Michelle, was fantastic and very attentive. read more The restaurant was clean and welcoming, just as it should be. The food was as delicious as I remember. My server, Michelle, was fantastic and very attentive.