Chuck E. Cheese - Pinole

We went to our nephews 3rd birthday celebrationThe children enjoyed themselvesThe party was organized by Chuck E. read more We went to our nephews 3rd birthday celebrationThe children enjoyed themselvesThe party was organized by Chuck E.

Where do I begin? Staff at the front door smoking right in front of the buildingThe machines that take credit card were out. read more Where do I begin? Staff at the front door smoking right in front of the buildingThe machines that take credit card were out.

GrossThis place has horrible service- floor worker to managerThe smaller children section was dirty, there was trash all over the floors. read more GrossThis place has horrible service- floor worker to managerThe smaller children section was dirty, there was trash all over the floors.

Went for my free veterans day pizza. Gal at cash register didn't even know they were running the promotion. Waited a long time for pretty lousy pizza. Families... read more Went for my free veterans day pizza. Gal at cash register didn't even know they were running the promotion. Waited a long time for pretty lousy pizza. Families with small kids seemed to be enjoying everything.

Good morning , although it is very difficult for me to have to contact chuckecheese customer service for the first time ever for multiple reasons this year I wo... read more Good morning , although it is very difficult for me to have to contact chuckecheese customer service for the first time ever for multiple reasons this year I would have to share my experience this time because it was very hard for us. We went on 11/17/22for my daughters 4th and while we were barely getting situated there was a situation that out broke between a few employees, I?mpretty sure if the cameras are working you will be able to see the altercation I don?t think it?s at all appropriate for a childenvironment to have the language and that type of personal problems happen while children are present nevertheless during abirthday party that is supposed to be special. Aside from this very unpleasant experience my two children have been affectedwith a high fever and diarrhea a few days after having attended this particular chuckecheese. We constantly visit this companyall over the Bay Area but we felt like this time we?d like to try this location, all the machines handles were very filled withgrease upon touch. I?m not sure if it was from earlier that day but we specifically chose a time and day where we knew it wasnot going to be busy at all so that my children could enjoy the machines. And while it was not busy whatsoever there may havebeen around two more families in the entire facility, I don?t think that there was any sanitation nor any cleaning methods wereup to date on this specific time or day, or at least during our 3 hours visit resulting in my children being very sick. They?repediatrician suggests that this could have been from picking up bacteria from this visit. I?m just very upset that this specificvisit left us with such things and such a different experience than every single other time while visiting a chuckecheese. Ihope that by me sharing this experience this location will be able to work on a few things that are very critical to children?ssafety starting from physical altercation that could have ended horribly wrong in the presenc