Wendy's - Phoenix
Wendy's
Description
The restaurant portrays a mix of experiences, with some praising the quick service and quality of food, particularly in the drive-thru. Positive highlights include friendly staff and excellent meal temperatures. However, concerns about cleanliness and poor customer service overshadow many visits, with reports of incorrect orders and staff unprofessionalism. Despite this, there are mentions of friendly environments and good kid-friendly options. Overall, while some patrons leave satisfied, the inconsistency in service quality raises significant concerns.
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The cleanliness of the remaining rooms left a lot to be desired. The restroom needed attention, and my husband mentioned that the men's bathroom was quite dirty, with overflowing trash and used paper towels scattered everywhere. He also noted that the urinal hadn't been cleaned in a while. On a positive note, the meal was excellent and served hot, the staff was friendly, and our order arrived quickly.
Food is usual quality... the service was absolutely atrocious. The young lady taking my order was rude and rushed me through. I only ordered my kids food because she wouldn't let me order more. I was not offered a receipt and had to go inside to get one. The manager on duty was quite upset I requested my receipt and made it very clear she was not happy and how inconvenienced she was by this request. No one was wearing name tags of course... so I can't call them out by name. But wow... what a mistake to come here. Wendy's is great but they need to fire this miserable lot of people and start over completely.
I was an employee. I'm a military vet with PTSD and a neurological issue. They allowed me to work in a hostile work environment. I went to HR about it and then they took retaliative measures against me all the way to harassing me at Fry's on the corner of 69th avenue and Bell. Lynn the employee at Thunderbird and 59th avenue. Who is unprofessional conduct of passive aggression towards me made me walk out one day and they said I forfeited my job. I experienced extreme nepotism. There's nothing but friends family and churchgoers that work for them junior is GM under m is Daniel who used to go to Sunday school with him under him is Angel his son under that may I go on. These kids are mean and very disrespectful. The customer service there is horrendous. Add breakfast if they don't have anything they will give you an incorrect order and not give you a receipt extremely bad company. Both places on 59th avenue Thunderbird and Bell. Let it be known they've got a new store that should never have been opened! I'd like to also add Lynn took retaliative measures against another employee at a different store when she tried to complain about Aubrey manager of the brand new store. So as you can see Lynn is known to do the path of aggressive retaliation fail Wendy's. I would like to add that I am a proud employee of Black Bear diner on 60th avenue and Bell road. I would like to invite everybody to Black Bear because they are a wonderful company and they didn't have to support me but they did I am a military vet with disabilities! Black Bear diner is amazing five 5 STARS and I'd also like to thank everybody for supporting me and supporting them. Thank you black bear and everybody that works there you're all amazing! And I'm proud to say that I work with these amazing people and for this wonderful company. I will promote black bear to anybody and everybody you can see me walking down Bell road in that area wearing their shirts nothing but support nothing but love and respect blackbear. Please remember if you see me I am a disabled vet with a neurological issue and PTSD so could you please be kind. Thank youWheelchair accessibility: I'm a military vet with a disability. I'm a former employee. They failed to make proper accommodations for me a military vet with PTSD and a neurological disorder. Instead they went to extreme measures in retaliation.
Horrible employees and service. They have no respect for people. I know someone who has PTSD and they were so disrespectful to her. She's a vet for God sake have some respect for our military!!!!????
Used mobile app. No problems
