Wendy's - Phoenix

Please avoid going to this place as much as possible. The service has been the worse as it can possible be. It has been consistent that they close right at 10pm... read more Please avoid going to this place as much as possible. The service has been the worse as it can possible be. It has been consistent that they close right at 10pm when there are 4+ more cars waiting at the drive thru. Posted hours read they close at12am, but the teenagers running that place refused to take any orders after 10pm. No one goes out to stop cars, if there are aline, once 10pm hits, everyone in line is out of line. Don't forget, it takes roughly 5min or more for a single car to taketheir order here.

Honestly this establishment needs to drug test their employees. I had ordered a burger from them off doordash and some baconator fries. But someone on their lin... read more Honestly this establishment needs to drug test their employees. I had ordered a burger from them off doordash and some baconator fries. But someone on their line thought it would be funny to give us a bun and tomatoes as a joke. As well as regular frieswhich I was still having to pay extra on. When I tried to call to get this mistake fixed. Nobody answered the phone after 3attempts. I would not eat at this Wendy's again. Their management and staff might need to be overhauled.

Ordered breakfast through the app for a 930am pick up time. Nobody showed up to work to open the restaurant. Sat in the parking lot until 10am, left and returne... read more Ordered breakfast through the app for a 930am pick up time. Nobody showed up to work to open the restaurant. Sat in the parking lot until 10am, left and returned at 11am, and they were still trying to open. They did eventually replace my breakfastbacaonater meal with a lunch bacaonater meal, 2 hours later. I will not be ordering through the app from this location again.

This location has gone down the tube. I keep going back because it?s the only one near me hoping it will get better. The drive thru takes FOREVER! They take ord... read more This location has gone down the tube. I keep going back because it?s the only one near me hoping it will get better. The drive thru takes FOREVER! They take orders one at a time. You order , drive up, pay and wait for food?THEN they take the next drivethru order. They don?t know how to multitask. And the last 3 times I went the spicy chicken sandwich was so old!

During my latest visit, I was the eighth person in line at 11:00 am, right in the middle of the lunch rush, so I anticipated a bit of a wait. After waiting twen... read more During my latest visit, I was the eighth person in line at 11:00 am, right in the middle of the lunch rush, so I anticipated a bit of a wait. After waiting twenty-four minutes, I finally received my order. Once I parked to enjoy my meal—remember, I was on a one-hour lunch break—I discovered that the chili I ordered was ice cold. And the fries? Still cold, just as they had been during my previous visits. In an attempt to address this, I called the restaurant, but no one answered. So, I decided to go back. When I arrived, the lobby door was locked! It left me wondering where the management was and why there seemed to be no sense of care for customers. I'm beyond disappointed with this establishment. I’m giving up on this location; it seems like the staff needs more support, or perhaps a manager who actually cares. This has been my worst experience here ever.