Subway - Phoenix
Subway
Description
At this Subway location, experiences vary widely. While some patrons praise the friendly service and cleanliness, others report unsettling encounters with uncooperative staff and questionable food handling practices. Complaints include servers displaying passive-aggressive attitudes and visible illness, raising concerns about hygiene. Despite these issues, many loyal customers appreciate the restaurant's commitment to excellence, noting quick responses from management and consistent quality. With rising prices and a high employee turnover, the atmosphere can feel inconsistent. Ultimately, while some find a welcoming environment and delicious sandwiches, others leave feeling uncomfortable and dissatisfied.
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Feedback
The customer service at this restaurant is incredibly poor. They have a disrespectful attitude towards Asians. We will not be returning.
Esteban was very uncooperative. He displayed a passive aggressive attitude, was rude, made me feel rushed, and avoided making eye contact. Additionally, other employees at the restaurant had similar off-putting attitudes.
I recently visited a Subway where I spent $17 on two sandwiches that I had to leave right away. The person who made my sandwiches, unfortunately, did not have a name tag so I am unable to provide their name. They appeared to be sick and possibly intoxicated, not wearing a mask and visibly dripping their nose in several places, including on their clothes and potentially in my food. Despite having to ask multiple times to clarify my order of a six-inch Sharp Italian and a Steak and Cheese sandwich, the most concerning aspect was the dripping nose issue. When it came time to pay, they had to call another employee named Esteban to complete the transaction as they were having difficulty with the computer. Esteban provided great customer service, but I ultimately had to leave the food behind as I did not feel comfortable eating it.
The prices are just ridiculous in these days 14 dollars for just a sandwich no soda or chips. smh next time will definitely make turkey avocado with bacon at home lol
Menu
Main Courses
$9.9Beverages
Minute Maid Juice$1.8 Fountain Soft Drink$1.6 1% Milk$1.8Deli Heroes
$17.3Italian
18 The Ultimate B.m.t$10.9
