Smashburger - Phoenix

Person behind counter was rude. Almost got in a fight over a packet of ketchup. I almost took the entire bottle from one of the tables but decided to leave peacefully.

The burger was delicious. I upgraded the tots but they only give you 8 -9 pieces. The tots are not worth the price. My review is going to focus on the environment. At 11 am, the doors were open but all the chairs were on the table, soda machine off and looked like nobody cleaned from the day before. The business hours posted on the door says they open at 10. The customer service worker looked like she was annoyed that we walked in. I've never experienced this before and should have taken the chairs on the tables as a sign to turn around and walk out.

The burgers here are really good. The tots are decent. I rarely go here though because of how expensive the prices are. For 2 burger meals expect around $40-50. The price of a meal at a decent sit down restaurant. The reason for 2 stars however is the customer service. Out of the 10ish times I've been here, almost every time the girls working behind the counter seem to always be visibly unhappy. They have made me feel annoying every single time I've been there without question. One word answers, rushing the orders, incorrectly typing in orders and never asks to clarify, they just type in whatever sounds closest to what you said and push the order through. My roommate and I have an ongoing jokes about going into this place because of how terrible the service is every time. Its a shame because besides the steep price, the burgers are great. Have decided to stop going but if customer service is not important to you, its worth trying once or twice.

I had not been here in a while and now I am okay with not going here. I went on 1/29/2023 11:30am. The service was just meh you can tell there are no adults working. There was 2 young girls working and a gentleman on the grill. Tables were dirty and no one was there besides myself and 2 other people. There is no reason why it cannot be clean, I tried to go to the restroom and you need a code but it seemed all the staff after putting our meals together vanished. I am thinking they were just hanging out back and could careless if we needed something. Will not be going to this one again. Management really needs to hire people who remember what good customer service is all about.

02/25/2023 The service here at this location was horrible. They should really introduce better training for their employees. While placing my order I notice once of the cooks take a bite out of a hamburger and then proceeded to continue to cook the order. I mentioned to the register guy about out what I just witnessed which they immediately said she's the manager on shift. I requested the she changes her gloves before making my order. The wait became longer than usual. We noticed that a family of 5 who came in after us started receiving their meals before we did. Im not sure why if our order was place way before. Either way it was very unprofessional, unsanitary and a bit discriminatory. Said to say that I I'll not be ordering from this location again.