Reviews - Panera Bread
Reviews summary
This restaurant offers a varied dining experience, from delicious food options to service hiccups. While plates like the mac and cheese and pepperoni flatbread receive high praise, some diners report inconsistencies, mentioning issues with food quality and misunderstandings in ordering. Customer service can be a highlight, with staff often going above and beyond to address concerns, although delivery mishaps can detract from the experience. The atmosphere is inviting, making it a popular spot for work and social gatherings. Overall, patrons appreciate the food, but some suggest improvements in customer communication and food consistency.
Reviews from various users
Last update : 18.05.2025
I always have great experiences at all Panera Breads but this particular location is way above the standard. I?ve been going here daily for the last 8 months and from day one I have felt like family. Nadia, Ala, Sabrina and Lilly go above and beyond notonly for me and my partner but for every customer that comes in. Getting to witness them interact with other guest as thoughthose they were guest in their own homes it a great feeling. It creates a kind of warm and vibe that?s intoxicating. Thank youladies. Jose and I love you girls! You Rock!!!
All I had was a tea, I checked myself out. I do love that I don't have to wait in line for just a drink. They have several self check out stations. It's a nice place to hang out with friends and chat.
I just received a delivery today, and unfortunately, one of the items was missing: our broccoli cheddar soup. We ordered four, but only received three. I called the restaurant, and they resolved the issue by providing credit for our next order, but it still requires us to call again to inform them. It’s quite a hassle. Also, it would be great if they could ring the doorbell when the order arrives so we know it’s here. On a positive note, the food was good, and I really loved the bread!
I always have wonderful experiences at Panera Bread locations, but this one stands out above the rest. I've been coming here daily for the past eight months, and from the very first day, I felt like part of the family. Nadia, Ala, Sabrina, and Lilly go above and beyond, not just for my partner and me, but for every customer who walks in. Watching them interact with guests as if they were welcoming them into their own homes is such a heartwarming experience. It creates an inviting atmosphere that's truly special. Thank you, ladies! Jose and I love you all! You rock!!!
Last update : 10.04.2023
I've been going for about a week now. Unfortunately, in my last three visits, the salads have been of poor quality and the sandwiches have been messy. This was at the East Bell Road location near 7th Street. I'll be trying a different location next week.
I've visited this restaurant several times, and the mac and cheese has consistently been outstanding. Recently, I ordered a pizza that arrived with a small issue, but the woman at the counter was incredibly friendly and more than happy to replace it. She even gave me some extra tulip cookies as a kind gesture, which I really appreciated. Her kindness stood out, and I wish more places were as genuine as this one!
This restaurant is fantastic, and the food is delicious, but it can be a bit tricky to figure out how to place your order. If you’re unfamiliar with the ordering process at Michi, you might end up with something different from what you expected. It could be challenging for older guests who aren't comfortable with technology.
The food at this restaurant is consistently delicious, and the staff is friendly and attentive, regularly checking in on guests. It's an excellent spot for working, with plenty of outlets throughout the seating area. Many patrons come here in the morning to work on their devices, and I've never encountered any issues finding an available outlet.