McDonald's - Phoenix
McDonald's
Description
Despite mixed reviews, a recent visit to a McDonald's location on Bell Road and 19th Avenue left a bad taste in the mouths of some customers due to poor customer service. Complaints range from issues with orders not being correct or timely, to a new manager being described as rude and argumentative. Some customers have also expressed concerns over the treatment of homeless individuals at this location. However, not all experiences were negative. There were positive remarks about some employees who went above and beyond to ensure cleanliness and make customers feel welcome. One standout employee was described as exceptionally polite and professional, leaving a lasting impression on customers. While opinions on this particular McDonald's vary, it's clear that exceptional service does stand out amidst the criticisms.
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2 times in past month been there IT use to have a great service. The new manager is rude and barks at customers. BOTH times I've been there He has barked at me about my order THEN I see him arguing with a teen. Instead of paying attention to the customer in front of him
Had time to write this in the drive through 20 min for a cheese burger is too long. You guys take your mctime, you have 2 drive through lanes you can't just help one side.Food: 3/5
Drive inn was pack so i decided to go in and one person working the cashier and was waiting for 20 minutes before I gave up and left, don’t go inside this McDonald’s the service is very bad you are better off going through the drive through 4/24/23 1150am
Ordered a kids burger and added tomatoes, no tomatoes. When i opened my filet a fish box, the fleet was hanging half way off the bun, there was hardly and tarter sauce and the cheese was hanging off the filet as well, like they threw it together without looking. Ordered unsweetened tea, got sweet tea. Total disappointment.Food: 1/5
I am not a rocket scientist but I went to 2 McDonald's and had to wait at least 20 plus minutes in the drive thru line because the inside was closed. McDonald's has been around how long but Chick-fil-A has their you no what together. Drive thru, inside usually open, and low and behold a walk up window for door dash and others. Now how smart is that. I have a hard time rating McDonald's very hi when they are so far behind the times. If your a driver for dash or someone else taking late night orders at McDonald's can be a money loser. I think I got a total of $9 dollars on two orders drove 20 miles and waited in line for close to one hour. I no I should think twice before taking a order for McDonald's. Sorry long winded tonight.
