KFC - Phoenix

I made my order. Turned to look at my car through the front window for a split second and my order was ready. Truly amazed how quick service was. Order was corr... read more I made my order. Turned to look at my car through the front window for a split second and my order was ready. Truly amazed how quick service was. Order was correct and all the food tasted Amazing. Definitely the best service and experience I've had with fast food in years. Thank you for doing your job the way it's supposed to be done!

I probably shouldn't have wasted my time ordering from here and spent a few more seconds looking at the reviews. I place an order for chicken sandwiches but the... read more I probably shouldn't have wasted my time ordering from here and spent a few more seconds looking at the reviews. I place an order for chicken sandwiches but they're out of chicken is what I was told. The customer service Hotline wasn't very helpful either... I guess KFCs decision to have customer service work from home wasn't a great decision as it seemed that I may have been interrupting them more than having them help me. Only wasted an hour of my time and for which I got a refund Thanks KFC... Chick-fil-A appreciate your service.

I would rate it a -1 if I could. Wait over 16 minutes for my food. First it was 10 minutes. It's very disappointing standing at the counter. Three employees jus... read more I would rate it a -1 if I could. Wait over 16 minutes for my food. First it was 10 minutes. It's very disappointing standing at the counter. Three employees just look at me. A manager walks by me. Finally someone comes. I explained to him I didn't get my order. He asked for my receipt. I payed for the 2 piece white meat. Well the order I received wasn't that. Seriously had to go up to the counter again. The same thing pretty much happened. So by the time I got to sit and eat my meal twenty minutes had passed. A total of five or more customers got there food before. No apology. No customer service.

Every time I go there they mess up my order. This time they got the food right but kept me standing at the counter waiting for an online order. When I asked the... read more Every time I go there they mess up my order. This time they got the food right but kept me standing at the counter waiting for an online order. When I asked the cashier what was taking so long she said you can see we have a lot of customers . Really? Andthis was when my order was 10 minutes late. A guy finally came from the back and asked my name. I showed him my online orderconfirmation on my phone. He went in the back for a minute and then came back and asked my name again and asked if I had theright KFC. Again I showed him my phone and he asked my name again and went in back. Then he came back and showed me a ticketwith someone else 's name on it and said the order had been picked up. I AGAIN showed him my phone with the correct address, myname, and the time my order was supposed to be ready 30 minutes ago). If I hadn 't already paid on line, I 'd have walked out. The guy finally put together my order, an 8 piece bucket, that was all I wanted and I left. I got no apology, no explanation. Since that was a third strike, I won 't go back. Turns out Popeye 's has even better chicken at a better price! And good customerservice! I highly recommend them.

I probably shouldn't have wasted my time ordering from here and spent a few more seconds looking at the reviews. I place an order for chicken sandwiches but the... read more I probably shouldn't have wasted my time ordering from here and spent a few more seconds looking at the reviews. I place an order for chicken sandwiches but they're out of chicken is what I was told. The customer service Hotline wasn't very helpfuleither I guess KFCs decision to have customer service work from home wasn't a great decision as it seemed that I may havebeen interrupting them more than having them help me. Only wasted an hour of my time and for which I got a refund Thanks KFC... Chick-fil-A appreciate your service.