Fired Pie - Phoenix
Fired Pie
Description
Fired Pie offers fresh, customizable pizzas with quality ingredients and a variety of specialty and vegetarian options, making it an appealing spot for families and kids' parties. The location boasts wheelchair accessibility and a nostalgic setting within the Old Central Mall. While many praise the food and friendly manager Fernando, several customers report inconsistent service, including unwelcoming staff, order mix-ups—especially concerning gluten-free options—and lackluster pizza preparation. These service issues suggest a need for improved staff training and customer care to match the restaurant’s culinary potential and positive atmosphere.
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The Place Is Wheelchair Friendly. Great Place To Have Children Parties.Food Is Made Fresh To Order. Prices Are Right. The staff is friendly. Vegetarian options: Your Pick Of Large Selection Kid-friendliness: Great Space For Party Wheelchair accessibility: Many Ways In And Out
Went to fired pie today and received terrible service from Kalicia. Management feel free to reach out to me!New experience on 10/6/23. I have no idea what’s going on here. The staff almost seems to hate their customers. Thankfully the manager or whoever he was saw that nobody was assisting me, after making eye contact with me and decided to assist. Unfortunately his pizza making skills were terrible. Attached is a pic of their pizza for your own consideration. The guy just squirted a couple lines of sauce and threw a few toppings on there. Save yourself the money and frustration and do not visit this location.
Will not be returning to this location and would not recommend coming here if you are gluten free.I have been here twice, both online orders. The first time was a few weeks ago and I had a poor service experience. It was a non-Friday weekday afternoon and not busy at all. When I walked up to the counter to pick up my order, there were two employees, one of whom was a man behind the register who literally ignored me. I stood there for several minutes before he walked to the back and then the other woman employee helped me. I got my pizza and it was tasty.I decided to give this place another chance. Again I returned tonight having made the same online order. I picked up the pizza and was walking away from the counter when the employee told me that the pizza was not the gluten free cauliflower crust I had ordered. I could not eat this regular non-gluten free pizza crust. Granted I would have noticed this wasn’t cauliflower crust by the time I got home and tried to eat it. Then it was unclear if I’ll actually be refunded because the system said I paid with Amex, and I don’t even have an Amex card. The employees also implied it was my fault they couldn’t reach me even though my phone number is on the level up account ?? .This place seriously needs to educate its workers on food allergies, and if they don’t have a product available, customers shouldn’t be able to order it online.
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QR-Code for the menu
