Burger King - Phoenix

Worst drive-trough. You pull up no answer. Customers says hi first? Idk ??????? then kept confusing the order. Honestly is not hard to pick 1-10 medium size and... read more Worst drive-trough. You pull up no answer. Customers says hi first? Idk ??????? then kept confusing the order. Honestly is not hard to pick 1-10 medium size and a coke. In the end no ketchup for fries or ranch for nuggets I did ask for them, couldn't tellif it was a Coke or Dr pepper, having flu at home and having to figure out who's who's ???? ????. Bad service and bad customerservice. Still like burger king but never at this one again. Not to mention the 15 min wait in the end.

Very delicious food.???? read more Very delicious food.????

I ordered a spicy bacon chicken sandwich from Burger King's menu because it looked delicious and I was hungry, expecting a good meal. However, when it arrived,... read more I ordered a spicy bacon chicken sandwich from Burger King's menu because it looked delicious and I was hungry, expecting a good meal. However, when it arrived, it was the wrong order. Although it was chicken, it appeared to be drenched in grease, shiny and dripping. The lettuce was limp, and the tomato looked brown and unappetizing, almost like it had been pulled from the trash. I sent it back due to receiving the wrong dish. The staff apologized but still tried to charge me for the correct order, which I declined. This was the worst experience I've had at any restaurant. On the way out, I was disgusted by the amount of crusted dirt on the door—no wonder the place was empty.

It wasn’t crowded on Sunday. The service was fast, and the staff were friendly. As I passed through the parking lot, the delicious aroma and smoke coming from t... read more It wasn’t crowded on Sunday. The service was fast, and the staff were friendly. As I passed through the parking lot, the delicious aroma and smoke coming from the restaurant made me hungry, so I had to stop for a quick meal. Delicious!

So I went to a Burger King location on for lunch. I am a member of their crown rewards program so I was going to go on the app to provide some feedback on my vi... read more So I went to a Burger King location on for lunch. I am a member of their crown rewards program so I was going to go on the app to provide some feedback on my visit, which was good. That's when I found out that my account was suspended for some reason. All the app would say is for me to call customer service but when I called customer service, the number referred me back to the app, unable to speak to anyone or resolve this issue. I even tried sending an email to guest services but no one has yet to contact me back. The restaurant themselves did a great job, however the corporate level needs a lot of work! I asked at the counter if they had an additional number to corporate to see if I could get this resolved but they said they don't talk to corporate. How can a restaurant not communicate with corporate and how can I get this resolved?