Dunkin' - Phoenix

The sandwich and coffee I had for four days straight was delicious each time. The service was friendly and courteous. Great job!

Walk-in customers are ignored until the drive thru is completely empty.Then orders are tossed on the counter &drinks that are ready are NOT called out.There's broken glass bottles all over the parking lot, now it's time to buy a tire.There was also construction material in the lobby area. It was all very odd.Just keep driving

I drive up to the drive-thru, and no one is greeting or replying. People start lining up behind me, and after the third time saying hello, finally someone asked for a minute. When I rolled up to the window to pay, this pockmarked Cuban looking dude at the window had this deadpan stare. He walked up; he looked confused and unresponsive. And then, the window closed and he walked away. A cheerful lady apologized and told me my order didn't go through. But then she looked at the monitor and then turned to the guy and told him that the order was right there. I had a strong feeling that that guy was on drugs. Not only that, but the hash browns that I ordered tasted like they didn't clean out the toaster in weeks. They had all these little black crumbs all over the hash browns, I'm assuming from the toaster, and it just tasted terrible.

My husband and I went today to get a breakfast sandwich and bagel with coffee. The employees never look clean hair everywhere, no hair net long hair never pulled back. They don’t wear gloves. We were told to go to the side waited 12 min and no food. My husband had to go in and it was cold. Why is every other Dunkin we go to have clean polite, presentable employees. My sandwich looks like someone sat on it. And no one came out we watched. Wonder what the health inspector would think . I know it is fast food , but I have worked fast food. And the pay stunk. But we follow health department guidelines. I looked presentable and clean. Shame on you for not having standards.

Saturday Jan. 27, I just arrived home from the Dunkin Donuts on Thunderbird/7th street. Every single time I go in there I'm always appreciative of the EXCELLENT customer service! Teresa is the manager and she is always so kind. I love the fact that she makes me feel so welcome and answers whatever questions I may have.Jamar was at the register and he took my order. VERY professional and courteous! He carefully placed my donuts in the bag and separated each donut with wax paper. Some shops will just toss your donuts in the bag like their rocks or something. Jamar handled my donuts with care lol lol.I hope the owner of the store sees this review. Also, the store is spotless...always!