Firehouse Subs - Feedback
Reviews
Reviews from various websites
Last update : 22.05.2024
Meatballs best besides that turkey bacon ranch and engineer are just waooo Food: 5 Service: 5 Atmosphere: 5
Service: Dine in Meal type: Lunch Price per person: CA$10–20 Recommended dishes: Firehouse Steak Cheese
Every sub is fresh and delicious so far. I will add to the review if I try any others. So far the pepperoni meatball on garlic bread is my favorite. Service: Take out Meal type: Lunch Price per person: CA$10–20 Food: 5 Service: 5 Atmosphere: 4
Service: Take out Meal type: Lunch Price per person: CA$30–40 Food: 5 Service: 4 Atmosphere: 4
Super impressed with the sandwiches I purchest they were freshley made and the meat is actually real meat, other sub pla e cannot compare i would never lea e a review for any fast food place but this place is nice and so are the staff. Service: Take out Meal type: Lunch
Firehouse Subs has garnered mixed reviews, highlighting a significant divide in customer experiences. Many patrons celebrate the flavorful sandwiches and generous portions, praising the overall quality of the food. However, concerns about cleanliness, service speed, and staff attentiveness have emerged, with reports of dirty tables and staff disengagement. Some guests have also faced issues with their specific orders, particularly regarding missing items and flavor inconsistencies. While the restaurant offers options for special dietary needs, such as gluten-free buns, the varying levels of service and cleanliness may impact repeat visits. Overall, the food shines, yet operational improvements are needed.
Last update : 10.04.2023
Everything was fantastic. The rolls were so fresh and the subs were so full of meat and vegetables. I would recommend this place to everyone
Friendliest staff and best experience. Excellent quality gluten free menu options which I really appreciate! The decor is a fun firehouse-inspired industrial which really completes the experience when dine in is available. I stop here every time I pass though Peterborough!
This is a great place with an incredible flavor. I'd suggest a couple of things though. Once we arrived (during Covid) we saw that we could order online and they show the website to do so in a sign placed at the entrance (you can see that in one of the pictures I included). At least from our phones (my wife's and mine), it didn't work. We lost some minutes, more people came in and we ended up entering the restaurant to order after a longer line, The second thing is that the same sign suggests the possibility of ordering by phone, but no phone number included. Other than that, which is just a sign improvement, we enjoyed our take out meals.
My first time ordering the turkey bacon ranch . It was not bad but didn't really taste the bacon flavor in the sandwich. Service was great .
Last update : 21.01.2024
This restaurant is definitely among my top three favorites, and I highly recommend it. The food is incredible and satisfying, the staff are friendly and helpful, and I'm really glad I gave it a try. I will definitely be returning!
Food is good the 2 times we have been. The issue here is the service. No one really acknowledges you are there unless you get in their face waving your arms. The speed at which the sub is made is atrocious!!! 2nd time we ordered ahead and it still took another 20 minutes past the time it said it would be ready. That's 40 minutes to make 2 sandwiches??? Did you nurture the turkey from a young age, slaughter and cook it to order? Geeeeezzzzeeee!
Way better quality then any other sub places. Clean restaurant and great service.Vegetarian options: Can customize your own veggie sub.Parking: Lots of free parking in front of store.
I have yet to be disappointed at this restaurant; I've tried almost everything on the menu. The New York Steamer is particularly fantastic!
This is the best sub shop in town. The variety of menu options and the quality of the food are outstanding. Overall, it’s a fantastic spot for a delicious sub.
Last update : 10.01.2024
Ordered on door dash and the bread was covered in water??? Soaking wet and completely fell apart. Didn?t even get a refund. What a terrible restaurant.
I would give a 5 star for everytme i visit except for tonight.. ordered 2 full subs and one kids sub. Sandwiches were terribly dry even asking for extra sauce on the subs the Cajun chicken lacked any cajun flavour even with the chicken and the mayo beingCajun No mayo or any sauce on my kids sub just meat cheese and bread Employee asked if he wanted pickles with our order and saidno problem 3 pickles on there way as we ordered takeout and they never came with order and even marked NO PICKLES on bag Havealways loved firehouse even being the most expensive sub place but would give a 0 star for this evening. Disappointed
I suggest that you invest in better training for your staff, particularly in ensuring that there are team members who can communicate effectively in English. It shouldn’t require one person to translate for the other four employees. I was also quite disturbed to see several staff members wiping their noses on their sleeves or arms while preparing food. This was very unappetizing while my meal was being made. A discussion about hygiene practices with your staff is definitely necessary. Unfortunately, I won’t be returning for some time.
Wow, the sandwiches are outstanding! I visited the restaurant for the first time today, but I found it strange that all the tables were dirty, especially since I was the only customer there. They do have nice seating for individuals on one side, but it was closed off—perhaps because it was too dirty to use? Joking aside, there were five staff members behind the counter who didn't seem busy at all. They handed me my food to go, which ended up being a blessing since I chose not to stay.
I visited Firehouse for the first time, and based on my rating, I thoroughly enjoyed it! My only minor complaint is that the add-ons were somewhat difficult to find; they were displayed on a small black cardboard sign near the cash register. The food was delicious, and the portions were very generous.
Last update : 17.01.2024
This place holds a special meaning for me; it’s the first restaurant I ever went to for their delicious, mouthwatering subs. The establishment is always clean, the staff is consistently friendly, and the food is fresh and delightful.
I always have a great time at this restaurant! The service is consistently outstanding, and the portion sizes are quite generous. Every sub I've sampled is packed with plenty of meat and toppings. My top choice is the Italian sub—it's a must-try!
Last update : 25.09.2024
We visited the restaurant's website to see which meats and sauces were gluten-free, which made our ordering process much simpler. They offer Schar gluten-free buns, which is a great option. We informed the staff that my husband has a gluten allergy, and they took extra precautions to ensure his meal was safe. My husband, who is a sensitive celiac, did not experience any reactions and actually enjoyed his sub more than the ones he usually gets at Subway.
Every time I visit this restaurant, I always inform the staff about my celiac disease. They take great care to use separate tools when preparing my sandwich, making a genuine effort to prevent cross-contamination.
Last update : 22.02.2023
We visited the restaurant's website to check which meats and sauces were gluten-free, which simplified our ordering process. The sandwiches came on Schär's gluten-free rolls. Since we mentioned that it was due to an allergy, they took extra precautions to ensure safety. My partner, who has a severe gluten sensitivity, had no adverse reaction and actually enjoyed the sandwich even more than those from the regular Subway chain.
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