Ali's Kebab House - Peterborough

I have ordered online from this restaurant multiple times now, and each time they have forgotten something I specifically wrote in the notes. I made sure to double check everything this time, but once again they forgot a main part of my order. I called at 11:40 when the food was delivered to inform them, and was told it would be delivered promptly. It is now 1:06 and I still have not received the missing item, causing the rest of my food to become cold and inedible. Despite calling three times, my calls have been ignored.

I had a great experience with my delivery order! I tried the chili nan sandwich and mixed wrap, both of which had a nice level of spice, not too overwhelming. The delivery was fast and the portions were generous, making it a good value. The chicken in both dishes was tasty.

My friend and I went to Ali's restaurant after a night out. We placed our order and paid with a card, but the man behind the counter kept saying the transaction hadn't gone through, so I had to try again. After multiple attempts with different cards, he said he couldn't process the order and asked us to leave... When I checked my bank account, I saw that the transactions had actually gone through. I tried contacting the restaurant to get a refund, but was repeatedly told the manager wasn't available or to call back later. After months of trying and getting nowhere, I have given up. It appears they are hoping customers will just give up. I wonder how many other people they have done this to, so I will be reporting this to the authorities. Avoid this place at all costs!

Spent £25 on kebab food and my friend was sprayed with bbq sauce all over her £70 mink jacket by the owners, they dismissed when we said stop and wouldn’t give us a discount. Never buy from here. Revolting service. So upset, ruined my week.

Where to start? this was without a shadow of a doubt the worst service i have ever encountered when ordering food. a friend I ordered a simple 10” pizza, a box of chips a 7up last night after we’d been out. we’re not from peterborough, in fact we thought peterborough as a whole was absolutely abysmal, so we figured we would just grab something quickly, not realising we would be fleeced of hard earned money in trying to secure some naughty scrans. we were given an estimated delivery time of at best a 15 minute wait and promised no later than half an hour after our order time, so we’re thinking yes banging, seems decent. mind this was only a 5 minute walk from our hotel, we just couldn’t be bothered to walk at a heavy time. the food had been “out for delivery” for the entire window, and we had been waiting for 40 minutes with no attempted contact from Ali and his boys der. i said to r kid, “you’re gonna have to bell them lad I’m dying for this 7UP you know what i mean” so he’s tried to ring them. user busy. must have tried 10 times on his phone and then tried a few times on mine before finally getting through to Ali HQ. boss picks up the phone whilst still in another conversation with the head of kebabs. he finally dribbles “hello” down the phone, and we calmly explained that we had placed an order nearly 50 minutes ago and we would just like an update on where it is. in a huge turn of events he says, “mate, I’m gonna have to ring you back one second one second ok?” and hung up. me and r kid actually laughed in the disbelief of what had happened and continued to do so for the next 15 minutes when he obviously didn’t ring us back. so we thought right it’s gonna have to be a send to Ali’s then sort it out ourselves you know what I mean. we’ve bounced to Ali’s gaff 5 minutes later and walked in to a crowd of utterly bewildered drunk people arguing with the staff. i said to r kid “let’s not give them a hard time mate they’ve probably had a right earful off these lot here”, but to be honest about 0.3 seconds after the guy stared blankly through us and muttered “yes?” we were in the right state of mind to do the very same. he blatantly had no idea that this order existed, he didn’t apologise and demanded we sit and wait whilst he made it. no offer of good gesture and not even a sniff of any money back for this enormous and frankly unacceptable inconvenience. 1hr 15 minutes of our time completely wasted waiting for these cretins to run around the smelly kitchen scraping together ingredients to make a pizza and some chips which as far as I could work out involved using the right hand to open and close the door of a freezer. he’s thrown it into the boxes, shooed us away like dogs and thrown us back out amongst the 6 and only 6 people on a night out in the promised land of Petey. we had to endure all of this farce for cold food and unspeakable inconvenience and not even a hint of gratitude that they’d actually managed to make £10 between them, presumably going in the pot for the christmas night out. I can safely say that I have never ever in my life experienced anything quite like it and I do mean that in the worst way possible. not only the customer service but the quality of the food also was incredibly poor. I hope this place gets run into the ground. the fellas working in there that night were rude and clueless to an almost concerning level. this is my message to you, the people of peterborough, if there is indeed actually anyone that lives there out in the deserted wilderness, you need to avoid this place at all costs until they can do business no longer, because you as a community are better off without it. for Ali and his grotty kebab house, and to the town of peterborough as a whole, this is the first and last time i will be visiting. as soon as i set foot in the place i could feel all the ambition drain from my body, it was like a ghost town, but with one massively under par kebab house thrown onto a shoddy street corner. please, do not ever buy anything from this place as long as you live. i can promise you now that you will thank me and the boy for putting ourselves through this absolute ordeal just so you don’t have to. and avoid visiting peterborough too if you can it’s a complete dive.