Red Rooster - Perth

This restaurant is always a great place to go for some delicious chicken that is much healthier than other options. The prices are good compared to other places... read more This restaurant is always a great place to go for some delicious chicken that is much healthier than other options. The prices are good compared to other places as well. I love coming to RR. Price range: $1-20 per person. Food: 5 stars. Service: 5 stars. Atmosphere: 4 stars.

I typically do not give 1-star reviews, but after a disappointing experience at this restaurant's drive-through, I felt compelled to do so. I placed an order, p... read more I typically do not give 1-star reviews, but after a disappointing experience at this restaurant's drive-through, I felt compelled to do so. I placed an order, paid for it, and then was told at the window that they did not have all the parts of the meal I ordered. I was forced to accept a substitution and felt frustrated and inconvenienced. The manager of the restaurant reached out to me, apologized, and offered me a replacement meal, which I appreciate. I have adjusted my rating accordingly. However, the poor customer service experience has made me hesitant to visit this restaurant again in the future.

I went through the drive-thru and my order was incorrect. The worker at the window had a sour expression and did not seem happy when I pointed out the mistake.... read more I went through the drive-thru and my order was incorrect. The worker at the window had a sour expression and did not seem happy when I pointed out the mistake. She could benefit from a crash course in humility and customer service. This restaurant needs to improve. Food: 3 Service: 1 Atmosphere: 1

Food: 4 Service: 4 Atmosphere: 3 read more Food: 4 Service: 4 Atmosphere: 3

I ordered from this red rooster on Uber eats, as I was waiting for my food I was contacted by the Uber driver, he informed me that they where refusing to give h... read more I ordered from this red rooster on Uber eats, as I was waiting for my food I was contacted by the Uber driver, he informed me that they where refusing to give him the order, he asked if I’d previously received the order and I informed him that we had not, he told me he’d go back and speak to the employee working. He then messaged me asking to call the store as they were still refusing to give home the order. I called the restaurant and the person I spoke to informed me that someone else had already collected the order and that they would not make any food to replace it. When I explained to the worker that we hadn’t received anything and that our driver was waiting out the front for the order, the worker still refused saying the food was already taken, and that she would not make the order again, because our order had already been collected. As I tried to explain again that we hadn’t gotten our food, she still refused to replace the order that she had given to someone else. I then asked her to cancel the order, as I no longer wanted to wait as it had been over 45 minutes waiting for our order to be delivered. She told me she wasn’t going to cancel it as she had already given the food out. I then explained AGAIN that I hadn’t received anything and she can either make a replacement order, or cancel it altogether. She then said she would call me back. After waiting 15 minutes for her to call me back, I contacted Uber support to cancel the order. Absolutely ridiculous customer service, I’m disgusted that they wouldn’t make a new order, especially since the driver was literally sitting in the car park waiting to collect it. I won’t ever be going back to this red rooster, and some customer service training is desperately needed. If I could give zero stars I would!