Food In The Park - Perth Kinross

Last Friday night, I had a fish takeaway from this restaurant, which my partner picked up and brought back to our caravan. It was delicious and freshly cooked. We really enjoyed it and will definitely be visiting again in the future.

Chips not great tasting, possibly re-heated and not hot. Female member of staff taking order was rather curt to the point of being rude when taking order. Have previously used this restaurant and service, quality not as good as it used to be. Date of visit 21/8/24 about 7pm.

My family have been visiting this chippy for years and used to love it, but it has gone majorly downhill recently and our experience today has been the worst. My mother in law queried our receipt as the last few times we have visited our orders have been wrong and todsys receipt looked to be incorrect also, to which she was met with attitude and terrible customer service from the young girl on the till, but was assured they had the order right…. low and behold our number was called and the order was wrong- my MIL pointed this out and was met with more bad attitude this time from a young boy, saying they don’t have time to rectify mistakes ?? Bit bizarre under any circumstance but even stranger considering my MIL already queried our order. She then went back later on to place another order and the young girl on the till apologised for her earlier behaviour but then got her order wrong… AGAIN. When my MIL asked for a refund she was met with more abuse, was sworn at and was told she was trespassing, all in the presence of children in the shop. Absolutely shocking customer service, and food average at best. It’s a real shame as this used to be a great wee chippy. The fact we were told they were “sick of complaints” really does say it all… avoid and spend the extra time travelling into Pitlochry!

I 'd like to preface this by saying I 've been camping in Blair Atholl for over 30 years and have visited Food In The Park a handful of times each year since it 's inception. Before today, my last visit was around March/April 2024 and I recall an error with our order but not enough that we were bothered by it too much/went through the hassle of writing a review about it. My experience with Food In The Park until today had been overwhelmingly positive. Today I went in with my wife and mother and the first thing I witnessed was the fryer saying 'and you sat there and said nothing? ' to a customer who had come forward and asked where their order was. It transpired that they 'd placed an order for collection 17:30 and it was now 17:50 and was now only about to be cooked. Fine, whatever, nothing to do with me. We placed an order of a sausage supper, smoked sausage IN BATTER supper (for myself and my wife) and a can of vimto with a girl maybe in her 20s with blone/red ish hair. As she was inputting it in the till, I reconfirmed the order, stressing IN BATTER for the smoked sausage I want to say it was order 43 although this could be incorrect. We were told it would be some time and to wait, our order would be called. Around this time, a young man came through from the other part of the shop with a hot drink for customer who 'd been waiting for some time. I overheard him and the girl who 'd served us chat about how there was a different order of hot drinks which had been placed but had been missed. We 'd only just stepped out of the shop when we noticed the receipt read something like 'sausage supper, smoked sausage chips ' my mother went back into query this as she 'd been in the night before and there had been an error with her order. My mother advised that the same girl who 'd just served us spoke condescendingly and made her aware that it was not minus chips, it was the way it 's entered into the till and that it was the same as a supper. Ok, fine, we just wanted to make sure the order was correct. 10 15 minutes went by and our order was called my mother went to collect this whilst I was sat outside on a bench. She was served by the same young man who 'd come from the other part of the shop earlier. My mother checked the order and the smoked sausage in batter was missing the batter. When my mother pointed this out, she was met with attitude and was advised that 'we don 't have time to rectify mistakes '. The order was clarified twice at point of sale and my mother went in to query the order. We decided to eat our food as we were hungry it was decent, 6/10. Fast forward an hour or 2 and my mother has went back in to place a different order for other family members. My mother was met with an apology from the girl who 'd originally served her today, advising it had been her fault earlier and that she 'd gotten the order wrong. Well, my mothers newest order is wrong again. My mum 's had enough, that 's 3/3. She asks for a refund, is told to f off and that they (Food In The Park) were sick of people complaining. We 've been able to identify that the individual was Sally Judd she told my mother that she was trespassing and that she was the owner of the place. My mother claims there were no other adults in the shop at this time, only children who appeared to be uncomfortable and this is possibly why she 'd deem is acceptable to speak to a returning customer this way. Although it 's possible this is an isolated event on a bad day but regardless, this is a terrible way to treat customers and Sally should be embarrassed by the actions of herself and her staff. Ironically, before today, I 'd actually said to my mum on numerous occasions to buy the place. It 's up for sale, she 's got a background in catering and loves the area. After today, she 's said she won 't step foot in the place until the business changes hands.

I 'd like to preface this by saying I 've been camping in Blair Atholl for over 30 years and have visited Food In The Park a handful of times each year since it 's inception. Before today, my last visit was around March/April 2024 and I recall an error with our order but not enough that we were bothered by it too much/went through the hassle of writing a review about it. My experience with Food In The Park until today had been overwhelmingly positive. Today I went in with my wife and mother and the first thing I witnessed was the fryer saying 'and you sat there and said nothing? ' to a customer who had come forward and asked where their order was. It transpired that they 'd placed an order for collection 17:30 and it was now 17:50 and was now only about to be cooked. Fine, whatever, nothing to do with me. We placed an order of a sausage supper, smoked sausage IN BATTER supper (for myself and my wife) and a can of vimto with a girl maybe in her 20s with blone/red ish hair. As she was inputting it in the till, I reconfirmed the order, stressing IN BATTER for the smoked sausage I want to say it was order 43 although this could be incorrect. We were told it would be some time and to wait, our order would be called. Around this time, a young man came through from the other part of the shop with a hot drink for customer who 'd been waiting for some time. I overheard him and the girl who 'd served us chat about how there was a different order of hot drinks which had been placed but had been missed. We 'd only just stepped out of the shop when we noticed the receipt read something like 'sausage supper, smoked sausage chips ' my mother went back into query this as she 'd been in the night before and there had been an error with her order. My mother advised that the same girl who 'd just served us spoke condescendingly and made her aware that it was not minus chips, it was the way it 's entered into the till and that it was the same as a supper. Ok, fine, we just wanted to make sure the order was correct. 10 15 minutes went by and our order was called my mother went to collect this whilst I was sat outside on a bench. She was served by the same young man who 'd come from the other part of the shop earlier. My mother checked the order and the smoked sausage in batter was missing the batter. When my mother pointed this out, she was met with attitude and was advised that 'we don 't have time to rectify mistakes '. The order was clarified twice at point of sale and my mother went in to query the order. We decided to eat our food as we were hungry it was decent, 6/10. Fast forward an hour or 2 and my mother has went back in to place a different order for other family members. My mother was met with an apology from the girl who 'd originally served her today, advising it had been her fault earlier and that she 'd gotten the order wrong. Well, my mothers newest order is wrong again. My mum 's had enough, that 's 3/3. She asks for a refund, is told to f off and that they (Food In The Park) were sick of people complaining. We 've been able to identify that the individual was Sally Judd she told my mother that she was trespassing and that she was the owner of the place. My mother claims there were no other adults in the shop at this time, only children who appeared to be uncomfortable and this is possibly why she 'd deem is acceptable to speak to a returning customer this way. Although it 's possible this is an isolated event on a bad day but regardless, this is a terrible way to treat customers and Sally should be embarrassed by the actions of herself and her staff. Ironically, before today, I 'd actually said to my mum on numerous occasions to buy the place. It 's up for sale, she 's got a background in catering and loves the area. After today, she 's said she won 't step foot in the place until the business changes hands.