Wingstop - Pensacola

GREAT FOOD! GREATER SERVICE! Today's visit was not disappointed.

You have a lot of variety the Spicy Korean Q was my favorite, followed by the hot honey rub. Garlic Parmesan was good, about the same as most wings. The Hawaiian was not tasted like cinnamon apple, but is described as an island of citrus with rich Asian flavors. The service was friendly and helpful and made a few changes for us after we paid and realized that we made a mistake. We have carrots and celery with our wings!!! It's been a long time since I got carrots with my wings. I still want to try Mango habanero, Cajun, hot lemon, Bajo bbq and Louisiana rub. This will be a must when I visit my son.

Customer awareness: This store uses DoorDash as a delivery (even if you order via its website). If our order did not receive after 1 40mins, I called. They confirmed the food was picked up. I said it wasn't delivered. You told me to contact DD. I don't have a DD account, nor did I interact with DD. I asked the store if they could make a new order, and they told me I could pick it up. I paid for the delivery and asked her to come back, please? After 2 15min I received a notice that the order was canceled. I lost time. I hope someone enjoyed their free wings.

The chicken wings didn't taste that good. The wings didn't taste freshly made, they tasted like they had been sitting for awhile. The service was slow. The only thing that did taste good were the french fries.

Absolutely terrible! My friend and I ordered here and they forgot half our order and our chicken was cold with no sauce or seasoning.. I called to tell them about my missing food which was the worst experience ever by the way with these food ordering companies like Uber and door dash I guess they use separate companies entirely just to order the dam food!! So it?s like you have to call all three companies to make any real progress about an incorrect order or refund so this is I guess a separate complaint against all of the companies really because you have to call the company that delivered the wrong food and then the food making company in this case wing zone and then the company that delivers the food like for example Uber foods or door dash and after making contact with all three you have to call the food company back to let them know that you talked to the ordering company and driving company then call back the driving company after you get the food making company to remake the order and let them know when to pick it up and this is an ongoing processs of like twelve calls to get a refund it?s getting a little redundant but you get the point so after fifteen calls the food shows up again the food we received was incorrect!! Lol ????