Sbarro - Pensacola

One of my family members visited the city and does not eat tomato sauce. They decided to order a slice of 4 cheese white pizza from the menu, but were disappointed to find that there was no sauce on it, only cheese on the crust. We had assumed that the "white" in the name referred to Alfredo sauce, but it turned out to be a mix of different cheeses. I felt embarrassed that we had chosen this restaurant, especially since we were at the mall with other dining options available. After reading the official description of the 4 cheese white pizza, we realized that it was supposed to have a sauce made of ricotta, mozzarella, romano, and asiago cheese, along with garlic-infused oil and Italian parsley. Unfortunately, there was a lack of sauce on our pizza, except for some hard cheese and oil. It was our mistake for not clarifying this beforehand, but the misleading title of the pizza led us to believe otherwise. The rest of our meal was enjoyable, but we had to use a lot of napkins to clean up the excess pepper oil. The vegan options were limited to salad, pasta, or a pizza without cheese.

I was shocked and disgusted to see two women behind the counter at 1:35 pm without gloves on, handling food and touching the pizza pies that were on display for customers. It was very unhygienic.

I had an amazing dining experience at this restaurant. The staff was extremely friendly and attentive, and the pizza was piping hot and absolutely delicious. It was hands down the best pizza I have ever had. I highly recommend stopping by this place if you are in the area. 10/10!

I bought pizza here since I was a kid. I love the taste, but in the last few times I noticed that the workers put the pizzas on the pizzas without gloves. Maybe it was always like that, but I haven't gone since. I saw a lady who triggered the blow like she played cards last time. Technically, the furnace temp kills the germs, but gloves would be a good idea.

I don’t do reviews often, especially not positive ones but this place was so rude today. The manager took our order and seemed to be more interested in rushing to the group of gentlemen next in line than completing ours. I waited patiently and informed her that we were not finished and needed to add a slice of pizza to which she replied I would “have to come back around” to order because she supposedly couldn’t hear me after hearing everything else from the same place just fine. Almost $17 for a slice of pizza and what appears to be a knock off hot pocket that wasn’t even warmed completely. I mean Stromboli. I’m sure the $2.39 “fountain drink” I was charged for a cup of water is fresh from the spring ; Food wasn’t great, service was garbage. Edited to add they did trade it out for another Stromboli that was at least warmed completely through but still not very good. I used to love this place but it has really gone down hill.