Mcdonald's - Pensacola

I just wanted to express my gratitude to Katanya D. She is truly an amazing, kind, and nurturing person. Thank you for your exceptional service, warmth, and positive attitude. We will definitely miss you!

I love the fact McDonald's has one window, always open, taking payments and the other preparing drinks and food and a different person passing the food and drinks out the window. It was disturbing prior COVID to have the same people taking the money, preparing the drinks and then passing it all to you. There is a problem. I would not mention it had it not been consistent. I continue getting errors in the products received. There seems to always be something missing. Condiments, fries and a few times a burger. When calling back, the manager offers a replacement, but, who wants to drive back to the location, that day, or that distance? I think if your people error in the order, to accommodate the customers, something more than the item needs to be offered in addition to allowing you to return at your convenience. All in all, they are nice, courteous and it appears, clean.

As packed as it is this particular McDonald's is it is controlled Kaos. The drive through is always packed but they seem to get us through expeditiously. The food is always hot, fresh and tasty. The young folks working the drive-through are very courteous even when they are messing your order up, lol. They can't be perfect all the time and I am very pleased with the service. Great job folks,,,

Food was actually good this time. Fry's were not soggy or cold.Saw a few customers giving employees a hard time for something trivial. Manager did a great job of handling it.

I want to express my gratitude to the person in the blue uniform at the front counter. I realized I didn't have enough money to cover my entire meal, and she kindly helped me resolve the issue. Not only did she assist me, but she also offered me an additional meal so I wouldn't leave hungry. I truly appreciate her kindness. I wish I had caught her name!