The Pilot - Penarth
The Pilot
Description
The Pilot restaurant has received a range of reviews from customers. One visitor was disappointed with the dreadful customer service, weird policies, and unclean exterior of the restaurant. They felt that the staff member they encountered was rude and not fit for the hospitality industry. However, another group praised the restaurant for providing a delicious takeaway roast chicken dinner with all the trimmings, cooked to perfection. They were impressed with the quality of food and service, despite not staying in the pub for a long time. Other visitors also enjoyed the food, service, and atmosphere at The Pilot, with one couple describing the lunch menu as great and reasonably priced. The wide selection of real ales and fantastic view of Cardiff were also highlighted as positives. Overall, the restaurant seems to have a mixed reputation, with some customers praising it for delicious food and good value, while others were left disappointed with the service and policies in place.
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I like it hereIt's a no-nonsense pub pub, if you know what I meanIt's a local pub where non-locals are made to feel friendly and welcome.
Dreadful customer service with weird policies. Was my local pre pandemic and thought i would give it a try with my dog as nearby. Shabby on outside and empty at 6.45 on a wednesday. Ordered my pint and was then told that dogs are not allowed in after 6 as part of group policy. was then asked to sit outside in cold or leave. place was previously dog friendly. when asked why dogs were allowed told it was group policy in case it was busy and they take up space ??? place was empty on what was meant to be Steak night. the lady was rude and a should not work in hospitality. We use their other pub the sully inn which allows dogs in all the time so it is not group policy. It had the air of a pub going out of business and it surely will with people like her at the helm. Avoid at all costs. place could also do with weeding and cleaning the outside which was filthy. Wouldn’t trust the hygiene of the kitchen if the owners allow the exterior to be so filthy.
Fantastic food, service and price. Myself and my wife stopped in after a long walk and were very impressed by the food and service from the team. The lunch time menu is great and will priced. We will defiantly be back.
Great food and very accommodating as we hadn't booked a table . Will be calling again .
The Pilot: Part of the small Knife Fork group. 3 ales at time of calling. Modern style establishment french cafe` effect (not really pub style). Staff very welcoming professional. Lunch simply excellent very reasonably priced quality. Toilets clean, modern well maintained. Definitely worth a visit, however like many places in Penarth not easy to find.
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