Milo's Hamburgers - Pell City

I asked the girl if everything was in the bag, and she confirmed it was. However, when I got home, I discovered that my thick burger was missing. It's really frustrating to spend a lot of money and not receive everything you ordered.

Milo's closes at 4 PM, even on regular operating days! I drove 30 minutes just to eat here.

The order was completely wrong. It wasn't the kitchen's fault; it was the employee at the drive-thru window. If there's one thing we've learned from COVID, it's the importance of checking your order before leaving. I even had to pull over and wait for the corrected order.

The food had been sitting under a heat lamp for some time, apparently. Not up to Milo’s standards at this location. Perhaps because it was some time after lunch rush and prior to dinner hour.

I ordered a number 1 no pickle with grilled onions. The drive thru waitress asked me if I wanted a number 2. I said no and repeated my order and asked her to repeat it back to me. At the window they asked me to pull up for 2 minutes for fresh fries. After about 8 minutes I went thru the line again and they had my order sitting at the window. Never intended to bring it out to me. So now my fries are cold and it’s a number 2 with pickles. Not what I ordered with cold fries after I waited 8 minutes for fresh ones. I only get Milos when I drive 45 minutes from out of town. This was awful service.