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What an absolute disgrace! I was shocked to discover that this place was actually part of Smokey Bones. I can't imagine what they have to do in order to get the food so poor quality, dried up, and cold! I ordered basic cheeseburgers and fries and EVERYTHING was smushed and cold and completely dried out. One time I regretted not just ordering from a typical Fastfood restaurant. This place should be closed down! HORRIB... View all feedback.
This was a terrible experience. For what I paid I thought I would receive better quality. Don’t go
Horrible. Ordered from Uber eats. Was excited to see they had a veggie burger, so thats what I ordered. I wish I would have looked this place up before ordering. First, I would have never ordered from here had I know that it was part of Smokey Bones BBQ and second, definitely would not have ordered from there after seeing the reviews. Outside of the burger is soggy and wet, its falling apart in my hands and the inside is completely dry with no flavor. Fries are soggy and cold, and the coke came in a warm can. Called the restaurant to let them know and I spoke to the Manager Chris. He said sorry, but since I ordered form Uber Eats there is nothing he can do. He didn't sound too concerned at all. Terrible food, terrible quality and terrible management. Do yourself a favor and order from anywhere, but here. Absolute waste of money. The reviews say it all.
Burgers look like fast food burgers, definitely not worth the price tag
It definitely was an experience, just not a great one.Both Burger Experience and Wing Experience are shadow kitchens operating out of Smokey Bones.The time I ordered through DoorDash, the order was completely wrong and after taking off the bits we didn't like we STILL got sick from it.Do. Not. Eat. From. Here.
I did a curbside pickup order of the cheeseburger combo. When I received it, there was no toppings except for the cheese. I went back through the options to make sure I didn’t accidentally tap to remove them, but the only way was if I’d tapped on each topping option that says “No [insert topping name here].” I would’ve brought this to someone’s attention but I was too hungry so I went ahead and devoured the plain cheeseburger. The patty itself wasn’t even big enough to warrant a $10 price tag, IMHO. What’s more, I had to go back inside to get a straw and some napkins. Not a good first experience at The Burger Experience.