Dunkin' - Paterson
Dunkin'
Description
At this Dunkin' Donuts location, customer experiences vary significantly. While many patrons appreciate the friendly and efficient service from regular staff during quieter times, long wait times and rude customer interactions often mar visits during peak hours. Instances of miscommunication and a lack of accountability from management have led to dissatisfaction among customers. Customers highlight the need for better training of staff, particularly in customer service skills, and suggest operational improvements like a designated parking system for waiting orders. Overall, the restaurant demonstrates potential but requires attention to service consistency and team morale to enhance the dining experience.
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Whether I make mobile ordering or go to foot in everyone is always super friendly, friendly and usually very fast. it is always very clean. food: 5/5
Worst service ever they reject costumers at the door and they send them back to the drive thru when is only 6pm no i wouldn’t recommend this D&D at all
Love this particular location! The staff is friendly and Hardworking!! My order is always right and tastes just how it’s supposed to!!
I was quite disappointed with my experience at this Dunkin' Donuts location. The new staff seemed unmotivated and unfriendly. I arrived at the drive-thru at 9:30 PM and placed my order, but when I reached the window, the employee simply locked it without saying a word. I waited for a while as they went about their tasks inside, completely ignoring me. Even though they were scheduled to close at 10:00 PM, they had already started shutting everything down at 9:30. When I asked if a manager was available, I was informed that there wasn’t one present. I plan to address this issue in the morning. The rudeness and lack of concern for customers were entirely unacceptable, especially as a loyal patron.
Whether I order through my phone or walk in, the staff are always exceptionally kind and friendly, and they work efficiently. The restaurant is also consistently very clean.
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