Dunkin' - Passaic

Parking: The location is on Main Avenue, and parking requires payment unless you're just stopping by briefly.

I went in for a cup of coffee and noticed two employees who neither acknowledged nor offered to serve me. When I mentioned that I had been waiting, they reacted defensively and insisted it was my fault. They also claimed there was no manager available and didn't even know the phone number. I found their behavior disrespectful and potentially discriminatory.

For a downtown city Dunkin Donuts, this rates as one of the better ones around. The donuts, muffins, and bagels are a solid choice. The iced coffee is not as watery as other DDs I 've encountered, which is a positive. Couple of down points here, though. The service, while always polite and courteous, can be a tad slow, as well as occasionally forgetful with multiple instructions. There is always also a couple of omnipresent seat hogs , people who spend inordinate time in their tables, after having their meals, which takes up space from those who are looking to sit down and enjoy theirs. All in all, this is place better suited for the grab and go crowd.

Bathroom is always broke. Staff are pretty helpful though

I ordered a bagel and it’s as hard as a shoe. They shouldn’t sell food in bad condition. It’s the second time I have a bad experience in the same location. Last time the cashier didn’t want to repeat the amount to pay because I thought my change was wrong, she didn’t give me the ticket either, she just called other girl (at my first question) to talk to me and she ignored me.