Castillo - Passaic

I initially loved this restaurant when I first started ordering from them. I even recommended it to friends and family who also enjoyed it at first. However, over time, I and others have noticed that the quality of service has declined. In my most recent order on Mon 7/28, I requested a chicken salad without peppers but received a salad with peppers. Additionally, they have consistently made mistakes and left out items from my orders. When I try to address these issues with them, they are rude and hang up on me. I have since found another restaurant closer to me to order from instead.

The restaurant offers a generous portion of food at a great price. I tried the classic rotisserie chicken with rice and beans, which was delicious and fresh. The staff at the counter were also very friendly.

I loved (past tense) this restaurant. The food is always fresh and flavorful. I have ordered food from this restaurant over five times. I always pick up my order because I live in a different town. Today the lady who works there was extremely rude and gaveme a hard time picking up MY FOOD!!! I placed my order through door dash. I showed her my receipt and the phone's order to proveit was my food. Instead she insisted on me giving her a NUMBER I did not have. Thankfully there was another customer whoexplained to her what I was trying to tell her. She was rude and disrespectful. I WILL NEVER SPEND MY MONEY THERE AGAIN!!

Everytime I order the food is always fresh! The prices are very reasonable. The customer service is always welcoming and friendly.

The food at this restaurant is outstanding, and the staff is exceptional! I highly recommend this place.