Bun Bun Bao - Pasadena

The food here is really good and the service is not bad. Only down side is the soda is too syrupy. The ambiance is nice as well.

Hong kong milk tea is great ? pork rib rice is my go-to comfort food in the area ? also love how friendly and kind the staff

I blame management.It seems like its a common occurance for them to be under staffed. We placed our order at 11:25 and didnt get our food until 12. I was missing my thai tea with boba and when i called the worker back he said, “i’ll make it later, we’re really backed up on orders.”I didnt get my thai tea until 12:30. It was mediocre at best and the boba was missing but at this point I was not waiting another 30 min-1hr.I truly feel for the workers as it was just 2 of them and a whole line of customers waiting for their food. It didnt seem like they were trained to deal with a high volume of customers.Another review also mentioned there were only 2 workers so it sounds like management needs to give more people hours or hire more workers.The food was okay, needed a bit more flavor and the orange chicken was slightly overcooked.The noodles lacked flavor as well.Food might’ve been better if the workers werent rushing to fulfill a crazy amount of orders.Also, they charge for sauces. They should provide customers with at least 1 sauce and charge for additionals.

I have eaten so much dim sum and soup dumplings and fast Asian food. The food here is mediocre, at best. I give it 2 stars bc it is fresh and edible. But it is NOT FAST nor express . It is certainly not delicious or even correct.The cucumber salad hasn 't been marinated, they took fresh cucumber and tossed it with a dressing of soy sauce and ketchup, maybe a dash of cayenne?We ordered soup dumplings, teriyaki beef bao, and shu mai.We waited 45 minutes for our order to be completed. It came out in small bundles, maybe they misread the order, or? Maybe only one microwave was working? Inept business model! Bad management. Clearly this biz model cares nothing for their overwhelmed employees, their customers, or the impact the food service in layers of plastic has upon the environment.It took nearly an hour for the Thai iced tea that my husband ordered at the computer when we entered to be ready. We had finished our meal and then had to wait another 10 minutes for a terrible, bland, not sweet Thai iced tea (that lacked the flavor of tea), to be served.There is no service. The 2 men working in the kitchen shove food onto the counter that one orders from a computer screen at the entry.There is no ambiance. Too loud very bad 20yr old house music in a blank plastic and stainless steel environment is not ambiance. We asked them to turn down the blaring music, they did. A notch.Worst of all, the amount of plastic and paper and aluminum waste generated by our lunch for 3 was astonishing and depressing. The photo doesn 't even capture it all bc more sad food in multiple containers was still on the way.I started writing this review while waiting for the meal.It took SO LONG, you can tell by how long this review became! XDBun Bun Bad

I've been wanting to try this restaurant for a long time now and glad I finally did. As a local Pasadena restaurant I've seen many businesses at this location change many times. So far this restaurant has been doing well since covid. Food: double cheeseburger bao: it came with fries. The bread was super soft and fluffy. The burger was surprisingly juicy and delicious. The fries were on the skinnier side. I would prefer either thicker fried or tater tots. Sui Mai and hargow(shrimp dumplings)Sui Mar and hargow was fresh and delicious. It wasn't salty it's definitely the same if not better than going to downtown Chinatown. This was a lot closer and good to know that I can get dim sum until 9pmIce tea:Was fresh and cold. Not too sweet and not water down.Restaurant:We went here around 730pm and literally there was one person here eating which I prefer peace and quiet. I actually took my family and baby here. They're normally busy and most of their orders are from grub hub or other online food services.Parking: I came here after 6p there plenty of parking which is an outside parking lot shared by Teddy's tacos and subway. During the daytime it's a limited parking time of 40mins. The majority of people that eat here during the daytime are PCC students.Overall experience:I highly recommend giving them a try. If you like dim sum and burgers this is the place to go to