Chipotle Mexican Grill - Parsippany
Chipotle Mexican Grill
Description
**Restaurant Review: A Mixed Bag at Chipotle**
At Chipotle, customer experiences appear to diverge dramatically. While some diners rave about the consistently good food and excellent service, others recount distressing visits marked by uncleanliness, rude staff, and poor management oversight. Complaints include dirty tables, inadequate utensils, and bad food quality, such as gray guacamole and overcooked chicken. Additionally, some customers have faced confusion during remodels, encountering closed service without prior notice. Despite the charm of accommodating staff and enjoyable meals for some, the overall service inconsistencies and cleanliness issues raise concerns that detract from the dining experience. A review of operational practices may be necessary to enhance customer satisfaction.
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We had a fantastic experience! My brother and I took our father out for the first time, and at 75 years old, he can be a bit tricky to read. The server was incredibly patient when taking his order, and my father really loved the food! Additionally, my brother has several dietary restrictions, but the staff was understanding and provided excellent service, taking great care to accommodate his needs. Overall, we were very impressed!
I was compelled to write this review. We went for lunch today and for the last time! I have never seen the most dirty restaurant ever anywhere! Tables and chairs were dirty. I think almost puked looking at the dirtiness of this place. No one is bothered to clean after the lunch rush. It was empty when We went there.It seems floor hasn’t been cleaned since ages.Coming from restaurant background myself manager should be taught how to run the restaurant properly . Seems manager doesn’t care either let alone the staff. Shame on chipotle!
Quality has gone down hill so much. Chicken was dry. Hard bits of rice. My guacamole looked nice and gross like it was days old.
Apparently under reconstruction, however nothing's indicated on line. When you walked in no food was visible within display cases. Myself and several others walked in, and immediately walked out. I could only ascertain this location was only processing on line orders but walk in service wasn't available. Additionally, none of the staff took any initiative to advise walk- in customers on how best to obtain an order.Just saying, lots of revenue lost durning a remodel. Unless of course this is the new Chipotle business model. The restaurant chains revenues must be so solid, turning away potential large numbers customers is of little concern.
I wouldn’t recommend going here at all. The place is filthy and never seems to be cleaned. On top of that, the cashier was extremely rude and unprofessional. He kept a line of about 20 people waiting while he criticized his coworkers. He threw his hands up in frustration and mumbled to himself about how everyone needed to improve. Additionally, he yelled at me for reasons I couldn’t understand. It was just an overall crazy experience.
