Dunkin' - Parma

I don’t like to write bad reviews. But this location is horrible. I kept giving it a chance bc I understand how busy and overwhelming it can be but I went today... read more I don’t like to write bad reviews. But this location is horrible. I kept giving it a chance bc I understand how busy and overwhelming it can be but I went today I was as the first costumer at the speaker and my order was simple. I ordered 2 items. A small black iced tea with raspberry and a bagel with cream cheese. I get to the window the guy didn’t even greet me just told me the price it was 7.75 and i should have realized that it was wrong right then and there some lady hands me my bagel that was litterly slopped together the cream cheese wasn’t even speeded out evenly it was so thick and gross and all over the side of the bagel. I get my drink and it’s a latte yea a LATTE with raspberry shots So i tell the guy that it’s incorrect that I ordered a Iced tea like who would even put raspberry in coffee anyways but he was like that’s not what my screen says I’m like well I didn’t order this sir I ordered a black iced tea with raspberry not a latte and he was so rude to me I ended up driving off. Very disappointing and embarrassing. I would like to get my money back and I’m calling corporate bc this isn’t the first time I had problems here.

Coffee left a bad bitter taste in our mouth and wasn't even made right. Also was 25 higher than other dunkin in the area. read more Coffee left a bad bitter taste in our mouth and wasn't even made right. Also was 25 higher than other dunkin in the area.

I've always enjoyed my drinks from this location—both the lattes and refreshers have been consistently delicious, and I don't feel like I'm taking a gamble like... read more I've always enjoyed my drinks from this location—both the lattes and refreshers have been consistently delicious, and I don't feel like I'm taking a gamble like I do at Dunkin'. However, the prices here are quite outrageous compared to other nearby locations. While I understand that being a franchised establishment means some price increase is expected, charging $1.25 for oat milk when other places charge just 60¢ feels excessive. A medium refresher at $4 compared to $2.79 elsewhere is a bit much as well. On a positive note, the staff is consistently prompt, kind, and respectful. I've never had any issues with customer service; they really have a great team here.

I don?t like to write bad reviews. But this location is horrible. I kept giving it a chance bc I understand how busy and overwhelming it can be but I went today... read more I don?t like to write bad reviews. But this location is horrible. I kept giving it a chance bc I understand how busy and overwhelming it can be but I went today I was as the first costumer at the speaker and my order was simple. I ordered 2 items. Asmall black iced tea with raspberry and a bagel with cream cheese. I get to the window the guy didn?t even greet me just told methe price it was 7.75 and i should have realized that it was wrong right then and there some lady hands me my bagel that waslitterly slopped together the cream cheese wasn?t even speeded out evenly it was so thick and gross and all over the side of thebagel. I get my drink and it?s a latte yea a LATTE with raspberry shots So i tell the guy that it?s incorrect that I ordered aIced tea like who would even put raspberry in coffee anyways but he was like that?s not what my screen says I?m like well Ididn?t order this sir I ordered a black iced tea with raspberry not a latte and he was so rude to me I ended up driving off.Very disappointing and embarrassing. I would like to get my money back and I?m calling corporate bc this isn?t the first time Ihad problems here.

My drink was surprisingly weak—though I ordered a large, I received a medium, and it was warm rather than hot. Is this supposed to be a raisin bagel with cream... read more My drink was surprisingly weak—though I ordered a large, I received a medium, and it was warm rather than hot. Is this supposed to be a raisin bagel with cream cheese? It felt like a disappointing waste of money. It’s frustrating because I can’t enjoy Dunkin’ anymore with the two nearby locations performing so poorly. I really don’t want to have to go back, but I will return and expect a much better experience next time!