Chipotle Mexican Grill - Parma

That's my favorite chipotle. the others suck. lines are quite long, but the last time I left, they weren't. the staff is usually very friendly. the people complain about small portions, but ask them for extra- they are not calculated extra! Yes, it can be a slow line, but it is a fast-paced job with high demand for food. The prizes are ridiculously high, especially for my veggie dish. but it is worth definitiw! the only thing that sucks is that it is occasionally cheese pieces in the guac. I am vegan and it is not a good time to get it out! vegetarian options: good choice of vegan options!

Came into the restaurant and asked for a keto salad, they said they didn't have it and I had to order online. I have tried to order online what is the website not working. I had to download the app and order it online. as my order said, ready for picking up my fellow worker said I need to make it new. I waited 25 minutes for a chip.

Poorly kept, had to wait for rice cooking, workers in front barely puts rice, beans, meat, salsa on my burrito...I had to remind person in front that these burritos are $9. Manager needs to teach and supervise their crew more efficiently, NOT SKIMP ON PORTIONS because no one is cooking in the back. This is a busy spot and efficiency is critical.

This location used to be my favorite and conveniently closest to me. Unfortunately, since COVID this place has been going down hill and are horrible. Waits are long, portions are smaller and the staff is concerningly bad.Food: 3/5

I ordered this evening through the online app. Not only was the order over 20 minutes late coming out, the order itself was completely wrong! The name on the bag was correct but what was in the bowl was definitely NOT what I ordered. Very disappointed.