Einstein Bros. Bagels - Park Ridge

Service was amazing! Everyone was smiling and greeted me when I walked in, and they made me fresh coffee when my favorite variety was out. Nice atmosphere, but my food wasn't very good. Ordered a toasted bagel with plain shmear, but the bagel was effectively untoasted and had basically no shmear.

Amazing care by the team. They made with such quality and care my order while being the fastest service in this airport. I will keep coming back and back!

I’ve been coming to this location for a couple years now and I’ve never seen such a drastic decline in EVERY aspect of this establishment. Service is poor, workers are always talking and seem annoyed when ordering. The “shmear” of cream cheese is more like a wipe and the bagels themselves are always either smashed flat or small. I online ordered a cheddar and jalapeño bagel and I received a plain instead. I understand they might have been out, but there are ways to accommodate the customer better than just assuming a substitution. All of this is on a consistent basis as well. Please be better! If you’re reading this before going there, save yourself the time and money and just go to the grocery store.

Maria is so kind! They get a little overwhelmed with walk-ins during really busy times, but that's not entirely their fault. Ordering ahead usually helps.

This location is the worst location and gets every order wrong. They gave me a completely different order everytime with my name on it. Kelly should not be “managing” the location because she is not capable of solving any problems like a manager actually should do. The owners should really consider coming into this location and re-training all staff members including the managers. Very disappointing location with such incompetent workers.