Wingstop - Palmdale

We walked in and placed order on Feb 2nd at 6:39PM and was given a 20 minute wait time. We watched our ticket sit in the window in front of the cooks until around 7:10 and then asked staff where our order was. It seems they forgot our order and have already given at least 3 to 5 other walk ins their food already. We tried to be polite and not bother staff but when we realized how long we had actually been waiting we finally adressed the issue. We asked for our food so we could leave and a copy of receipt. The girl in the front was apologetic and wanted to get us a copy but she could not get the system to print one and she never gave us a copy to start with. She then asked the girl in the kitchen for help. The girl in the back came up and had an attitude with us and did not want to provide us a copy of the receipt. Probably because we have now waited 43 minutes for our food and our receipt was the proof. Our order was supposed to be dine in but since we waited almost an hour we took it to go home. Both wing orders were burnt and had crispy parts all over the wings. One order of French fries was already cold. The food and service on this occasion were both terrible. We are filling a complaint through the website.

Ordered 40 dollars worth of wings and they refused me water. This store doesn’t not have water cups.

Very dirty bathroom. broken soda machine just not worth coming here. Rude customer service no name tags so I can’t complain. I ordered 30pc family split . 2 drinks and a bottle of water. Total 67.43 I ask for a water cup however the lady wanted to charge a 3 dollar 39 cents for a water cup. Why be so stingy over a cup. Never coming back

I order here 2-3x a month and every time the workers give me hot, fresh, delicious food, with exceptional customer service!! I appreciate every single worker for always giving me a great experience. I dont eat out often, but when I do, wingstop is my top choice. Definitely money well spent!

Briana was absolutely amazing. It’s hard to find good customer service. Very pleasant and professional. Food was good. Fast considering it was ordered around 2:30pm.