Townie Bagels Bakery Cafe

It’s a good day when you make it here after 11pm, they are still open, AND have the bagel you want. These guys got THE BEST bagels in town. Unfortunately they know it which means their service sucks. They are basically the bagel nazis. They don’t keep regular business hours. They just close whenever they run out, and good luck getting a decent bagel in Palm Springs if these guys aren’t open. Fortunately I come here for the bagels, not the service. I townie bagels. PS: their coffee sucks too!

Oh yes! the place is crowded from the morning, but patient is the queen! really really good bagels made traditionally, want them all sweet pastries, nice choices for vegetarians and vegans, delicious coffee and the service! they were patient with the newby in the line and they appreciate your birthday. the kind people working behide the counter were jus is excellent! ps. townie, you're my homie.

Laid back, fast serving, good attitude. Thank you moustache man who served the best oat latte in palm springs.

Great food really good breakfast bagel egg was very on top really good funny customer serviceWould recommend for bagels if you’re aroundVegetarian options: Good vegetarianDietary restrictions: Have keto cookies and bagel optionsWheelchair accessibility: Had ramp for wheelchair

Service was real bad, I believe his name was Eric, the tall guy with glasses and a hat, really set off a bad mood to start the order with. We greeted him, but he just looked at us without saying anything like we bothered him. We started our order, and every time we added something, it seemed like he was inconvenienced. Our ordering felt rushed and on top of that he got our order wrong. I asked about this after I got and saw receipt, he said he would take care of it to pretty much shoo me away. This place still hasn’t refunded or adjusted my bill. I had asked and wanted it to be adjusted on the spot and double checked, they said they would do it and I’d see it in 7-10 days, it’s been almost 3 weeks now and no news of this. Would I call this place scammy? Maybe. The money spent was not worth the bad service and food received.Bagels were rock hard and bland. Wouldn’t recommend, but since it’s the only bagel joint in town, I guess there’s no other choice? In my opinion, getting your own bagels at Vons or Ralph’s beats this place.EDIT/Response to owners reply:Rock hard a bit hard to believe? First, the two bagels Eric grabbed off the shelf were not toasted, and who knows how long they’ve been on the shelf for. They were definitely very, very tough and did not taste like a fresh bagel. Additionally, why did you not address the poor service provided by your employee? I’m not asking for a Michelin star level service, but acting normal and not a complete grouch right off the bat to patrons is the least we could have asked for. I’m sure most people feel the same way, but when you enter an establishment and get poor service prior to the food, the food will definitely taste different than intended under normal circumstances.Given the slight aggressive nature of your response and inability to receive criticism, I’d prefer to not contact your store, last thing I want to do is to get into an unnecessary argument.Response #2Were the bagels edible? Yes of course, but these bagels were very, very, very tough as I previously mentioned. As if they'd been sitting out for quite some time.On my receipt or ticket stub, it says the cashier was ERIC F, I have no idea who is who and how many employees you have who wear glasses, all I know is the man behind the register is allegedly ERIC F, who was about 6ft or taller, glasses, facial hair and wore a beret style hat.Truthfully, I was very excited to visit your establishment as I was in Palm Springs for a birthday getaway and wanted to get some bagel sandwiches. But the interaction with whoever was behind the counter really soured the experience and taste of the food.