Firehouse Subs Desert Gateway Center - Feedback

#21 - Fast Food - Palm Desert, American, North American

Reviews

Overall Total Score
4.3 out of 5
Impressive | 1547 reviews

Reviews from various websites

Menu

Last update : 08.03.2023

3.2 ★ from 12 reviews
sschoen-squirrel579
Emilie 08.03.2023 - 03:08

These are undoubtedly the best sandwiches I’ve ever had! I absolutely love this place, and it’s my first visit here. I highly recommend checking it out. Thank you for the delicious food—you’re truly amazing!

pmante-weed81
Jimmy 08.03.2023 - 03:08

I want to give it five stars because the food is good, but it's kind of hard if the employees are rude and you don't ask if you want to donate your change and roundup them anyway do it without asking. Portions are small, the price is high. The product is decent.

zoie03
Zoie 08.03.2023 - 03:08

Last night of our 2 week vacation at Westin Mission Hills Rancho Mirage. Packing up decided to get the Hook Ladder 12 inch sub to share. It was so good. Plenty of very good quality Ham, Turkey, PepperCheese rest of fixings. We chose to have it on wheat bread. Preferrred over their white. We are from Wisconsin our town is finally going to have a Firehouse very soon. A nice change from the other chains. Looking forward to it.

sschoen-squirrel579
Emilie 08.03.2023 - 03:08

We were really looking forward to trying Firehouse Subs, but our experience was incredibly disappointing. Based on what we encountered, I seriously doubt that other locations would be any better. First of all, the menu and photos featured sliced chicken, but what we received was cubed chicken. Have you ever tried eating a sandwich with cubed meat? As shown in the attached picture, it made the whole experience quite challenging. Additionally, if the chicken was actually seasoned with black pepper, that should be clearly indicated, as some people have allergies to it. Thankfully, I didn’t eat it, but based on the presentation, it seemed nearly impossible to enjoy.

ozdenak-ada-1
Ada 08.03.2023 - 03:08

Very small Subs very expensive prices. I think if real fireman actually ran this place from their corporate headquarters each one of their places would have big meaty delicious Subs nice delicious bread . Big Fat Subs like they do in New York Philly or Chicago. I think the fireman sold out here they certainly would not eat these little tiny things and be full and satisfied. Not enough for one adult to eat much too small. And they are very expensive. The staff is very nice, the store is very clean however get the subs the way they should be big giant fat delicious and really crispy outstanding red light New York.

Firehouse Subs offers a mixed dining experience. Many praise the quality and flavor of their sandwiches, describing them as some of the best they’ve ever had, with fresh ingredients and tasty bread options like wheat preferred over white. However, complaints include small portion sizes, high prices, and inconsistent preparation—such as cubed instead of sliced chicken—which can affect enjoyment. While the restaurant is consistently clean and staff are generally friendly, some customers report occasional rudeness and unsolicited charity round-ups. Overall, Firehouse Subs is seen as a tasty alternative to typical chains but may leave some feeling underwhelmed by value and service.

Sirved

Last update : 14.02.2025

4.2 ★ from 321 reviews
vincent-bona-library
Vincent 14.02.2025 - 16:25

I want to give it five stars because the food is good but it's kind of hard when the employees are rude and don't ask you if you want to donate your change and Roundup they just do it anyway without asking. Portions are small the price is high. The productis decent.

patricia-katzman-sto
Patricia 14.02.2025 - 16:25

Last night of our 2 week vacation at Westin Mission Hills Rancho Mirage. Packing up decided to get the Hook Ladder 12 inch sub to share. It was so good. Plenty of very good quality Ham, Turkey, PepperCheese rest of fixings. We chose to have it onwheat bread. Preferrred over their white. We are from Wisconsin our town is finally going to have a Firehouse very soon. Anice change from the other chains. Looking forward to it.

henry-pena-cat5
Henry 14.02.2025 - 16:25

Without a doubt, these are the best sandwiches I’ve ever had. I absolutely love this place, and this is my first visit. I highly recommend checking it out. Thank you for the amazing food; you all are fantastic!

patrick-murphy-bird3-2
Patrick 14.02.2025 - 16:25

We didn't get our first choice of food when we ordered, likely due to supply chain issues. However, the establishment was clean, and the staff were very accommodating.

jay
jay 14.02.2025 - 16:25

The sandwiches here are absolutely fantastic! They also offer gluten-free options.

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