Subway - Palm Coast

While the food is decent, it falls into the realm of typical fast casual dining. However, my experience was marred by the attitude of the woman working this morning. She was quite rude and seemed to view us as a nuisance. She overlooked the cheese in one of our online orders, and when I inquired about it, she insisted it was included. When I opened the sandwich to check, she grabbed it and tore it apart to show that there was no cheese. Then she admonished me not to damage it further. The tension in the air was palpable, and I found it quite uncomfortable to be in her presence. Overall, I left feeling poorly treated as a customer.

I had a terrible experience at the restaurant! The service was dreadful. When I asked for a sandwich to eat in the dining room, the staff insisted that I place an online order instead. Instead of helping me, she spent more time arguing with me while there was no one else waiting for a sandwich. It seemed like she was unable to make even one sandwich during her shift. It looks like Subway has lost another customer to Firehouse. What a shame!

This review is especially for the crew who was there today 8/27/22. I go there a lot in the evenings and get great service, but the three ladies who were today were totally not interested in being there. I greeted her with a friendly hallo. they didn't have to be friendly or even talk to me. they did not pay attention to what I demanded on two lousy sandwiches. I had to keep correcting them. the young man who works at night is really engaging. I give in the rule a generous top $10 for $20 worth of sandwiches, but not for these ladies that seemed no less to worry about. no smiling to be among them. there was no line and it was not busy so that not even apologise for being so rude.

There was a male associate with low cut who came to the front eating food (licking hands and all). He then came over to the food line to help the other associate make my husband and I sandwich. He grabbed gloves and never washed his hands. I asked him to wash his hands and he stated I put my gloves on I then told him that I seen him come up here eating and didn 't;t want him making my food without washing his hands first. He then walked to the trash and threw out the gloves he had on and got new gloves. Still did not wash his hands. I told other guy to make my food because he still didn 't wash his hands. People who can 't follow sanitation and hand washing shouldn 't work in food industry. This was so disrespectful to me because there is COVID and other bacteria/viruses going around and people seem to not care about others not alone themselves. I will not be returning to this location again.

My 10 y/o son just came in purchase a sandwich and he stated that there was a young man who made his sandwich (he was learning Spanish- whatever that means), was super nice and professional and very friendly. My son asked me to write this review and give him 5 stars. So thank you for very much for providing such outstanding customer service !!