Sonic Drive-in - Palatine

I had a fantastic experience at this Sonic while picking up a sandwich for my wife. The service was incredibly friendly, with warm smiles and a thoughtful attit... read more I had a fantastic experience at this Sonic while picking up a sandwich for my wife. The service was incredibly friendly, with warm smiles and a thoughtful attitude. Their kindness and patience really helped keep our Sunday morning enjoyable.

Absolutely delicious! The burger was spot-on, and the tater tots were fresh. During happy hour, drinks were half price, which was great! The cashier was extreme... read more Absolutely delicious! The burger was spot-on, and the tater tots were fresh. During happy hour, drinks were half price, which was great! The cashier was extremely helpful and attentive. I really appreciated that the patio is indoors. The place was very clean both inside and out. I highly recommend this restaurant and will definitely be returning!

The service was quick, but the drinks we received had an unusual taste. It felt like the ice was stale or that the ice maker could use a thorough cleaning. Desp... read more The service was quick, but the drinks we received had an unusual taste. It felt like the ice was stale or that the ice maker could use a thorough cleaning. Despite that, I would consider returning for another try.

We placed our order in advance using the app, but when we arrived and tried to select our stall number, it said it wasn't available. We moved to another stall,... read more We placed our order in advance using the app, but when we arrived and tried to select our stall number, it said it wasn't available. We moved to another stall, but encountered the same issue, which forced us to go inside to pick up our order. Once inside, I explained the situation to the staff member, but they were quite curt and seemed a bit abrasive. Additionally, I ordered a cold brew coffee drink, and it was easily one of the worst beverages I've ever had. It tasted overwhelmingly sweet, like syrup, with no hint of coffee. I couldn't even manage to finish it. This was our first visit, and it will likely be our last. The overall experience left a very disappointing impression.

I was attended by a young woman who identified herself as Ashley and claimed to be a manager; however, she certainly did not demonstrate the professionalism exp... read more I was attended by a young woman who identified herself as Ashley and claimed to be a manager; however, she certainly did not demonstrate the professionalism expected of someone in that role. I arrived in a good mood, ready to place my order, but was informed that she couldn’t handle three separate orders for three different paying customers. This was a first for me at any fast food establishment. From the start, she was exceedingly rude and displayed a noticeable attitude both in her expressions and her tone. When I asked for clarification on why she couldn’t process three orders, her response was, “I have other customers in line; do you want to place the same order or not?” I found it baffling that as an individual customer, I was not allowed to place my own order, and being told to either reorder the same thing or not order at all was illogical. It seemed like she was just too lazy to accommodate the requests. I truly hope she finds some personal happiness, as her demeanor reflected her apparent unhappiness. If you are a fast food “manager,” you should be prepared for multiple orders during a shift. Unfortunately, she let her bad day impact her professionalism, resulting in terrible customer service. It was also quite unprofessional when she informed me that I couldn’t pay with cash; I fail to see how cash payments would not be accepted at a fast food restaurant. As a manager and an adult, one should know how to conduct oneself appropriately in a professional setting.