Mcdonald's - Palatine

There were significant mistakes with our order. I ordered a cheese burger and received one without cheese. I requested a quarter pounder without lettuce, but it came with lettuce. Additionally, I asked for sweet tea, but we ordered regular iced tea instead.

A fantastic McDonald's in Arlington Heights! I switched from another location nearby that constantly had issues with their ice machine. I visited multiple times and was never able to get a chocolate sundae there. Here, it’s always available!

The auto-dru service here is getting worse, every time I come. Today, a guy has to handle where they make the order and go straight to the window to order. when I told the lady to take money, it's not fair that she doesn't know anything. then I was asked to wait in a stall. I didn't get my order and had to go in. that's terrible.

Past two visits food has either had bits of cartilage or small bones. I get the product is cheap, but it would be nice if I didn’t have to inspect every bite.

I ordered my meal 40 minutes ago... They told me to pull into spot number 4 and people have come and gone. Guy even came to my car to ask what I ordered and said it was coming up next that was 20 minutes ago. Still waiting....Update: after 50 minutes I went back through the drive thru to request, lady said pull to window 3. Woman at window 1 remembered me I told her I was still waiting. At window 2 the guy who originally told me to go to spot 4 to wait. Asked to see my receipt which I explained I told the girl at 1 I didn 't need one. Then some other lady appeared told me they didn 't have spicy nuggets which I told her I didn 't order. Then she said they didn 't have 10 nuggets which I also did not order.... Then demanded she see my receipt. I got my phone out with my credit card statement that says 25 dollars at McDonald 's and was going to have the girl at one reprint the receipt. ALL THIS FOR A QUARTER POUNDER MEAL, 4 PIECE NUGGET A SPICY CHICKEN SANDWICH AND ANOTHER MED FF which I never received). 1 hour for all this.... shame on me for being patient . Thinking oh they are busy the guy said I was next....At least I got my mcflurry which was the only thing enjoyable. I will gladly travel the extra miles to go to a competent McDonald 's.