Chipotle Mexican Grill - Oviedo

I had an apparent user error ordering catering. When I went to go pick it up that day Karen the GM was an angel, she was able to help me get the amount of food I needed in a timely manner and saved the day! Her and her team went above and beyond for me and I really appreciated their assistance! I’ll definitely be using this location for future orders.

I'm retracting my 5 star review. I have loved this place and been a REALLY GOOD CUSTOMER placing mobile orders for my kids even when I'm not with them. I have been collecting rewards and everytime, including today, I try to use them, they tell me I'm doing it wrong. This time she told me to do it like I did it last time. Now the reward is expiring and I didn't get to enjoy it. I took the only card they had for a manager and tried calling the number on the card, because there is not email address on the card. It simply took me to the store phone automated service and would not let me speak to a manager. TERRIBLE CUSTOMER SUPPORT!!!REWARDS PROGRAM IS A FRAUD.UPDATE: Make sure you ask for extra lettuce or they will put like 4 pieces on the bowl. It's supposed to be like a salad.

Slight wait, chicken portion wasn’t as full as I’d hoped but I will live to eat another day.

I normally don’t review places. But one worker just stood out and went above and beyond for me. I believe her name was Fran. i would just like to thank her for her incredible service.

Last two time getting a bowl here the protein was cold and this time the girl working charged me for a soda when I did not want one. She then proceeded to tell me she cannot refund me because I paid with a gift card and rudely told me if I want the refund I need to message corporate. Very unhappy with the quality and customer service.