Crumbl Cookies Orem

Whenever I visit this place, the staff is always very friendly! The cookies are consistently delicious, which is not an easy task. I also enjoy that they regularly change up the flavors.

Last Friday, I placed an order for cookies. Unfortunately, I was not aware that the kitchen was closed and there was no notification on their ordering platform about the shutdown. I was informed that the delivery would be 10 days after I placed the order for four cookies. I tried calling multiple times but there was no update on when the kitchen would reopen, and they were unable to leave a message. I sent an email to cancel the order but didn't receive a response. Despite this, the owners processed my payment without even starting the order. This was terrible customer service. There are many other cookie websites in the area with better customer service, and they will now have my business. Update: A week after posting this review, Crumbl contacted me and refunded my money. Thank you.

Crumbl is good, but a bit pricey now. They have really beautiful packaging and I appreciate their inventive flavors, although some work better than others (like the fruity pebbles). It used to be a more common treat for my family. The cookies are quite sweet, which can be overwhelming at times. The biggest disappointment is the recent price increase. I understand there is inflation, but really? I'm sure the packaging is not cheap, but perhaps they could make some changes to make the cookies more affordable.

Great place is the best way to explain. if they haven't tried this place, they're missing. the app makes it super simple and as modern as it

I ordered cookies an hour and a half ago, the app says they were delivered, but I never received my order. Customer service said the only way to get a refund is through this store. I have been on hold for over 45 minutes now and no one is answering the phone. I’m extremely frustrated as there is no other way to get in touch with this location short of driving to the store itself. My order was almost $30, and not being able to get a refund or even get someone on the phone is unacceptable.EDIT:I understand that Crumbl as a corporation is not going to be the party to refund my purchase, which is why I left this review for the Orem storefront, as it is where my delivery was supposed to come from. As I am still unable to get any response from the location itself, I will contact customer support, but to be clear, this review is for this storefront, and not the Crumbl Corporation Offices located at 815 W University Pkwy, Orem, UT 84058, although it is close by. My original review was very clearly directed to the store I ordered from.