Cafe Rio Fresh Modern Mexican - Orem

Great service the queen with the pig was great the pinto beans were hard, the crushed beef was dry and no taste

Lucky for them my pregnant wife craves it. Placed an order a few weeks ago one entre was missing and I ordered a second protein (and paid for the extra) in mine and never got it. I would check for order accuracy but I can't just stand there cutting into burritos : . Trying to talk the wife into switching to Costa Vida. Update 3/19/22. We ordered tonight chicken burrito steak. Only steak on it. Quit freaking charging me for extras you don't give me. After this pregnancy I'm only going to Costa Vida, I'm upset but smart enough to not go against the cravings of a pregnant wife. Update 8/15/22 they reached out and gave me like $10 for one of the issues and nothing for the other in other news we've been to Costa Vida like 5 times and guess how many orders they've messed up on? ZERO.

Went to lunch, saw the pictures with the menus. The Nachos looked great. So I ordered the Nachos. They forgot the cheese. I told the cashier, that the order was not right. He did not care. I did not want to make a scene, I stood in line for 1/2 hour..... fine I'll eat warm chips. So many people go to this location, they don't have to care about customers anymore. Sad... really you think selling Nachos without cheese is ok?

This location is terrible. I have gone to cafe rio for a few years now and this was the worst experience. I always order a salad with half pinto beans and half black beans, yellow and white cheese and sour cream instead of the dressing. My order came to $19 dollars and I wondered why. The cashier told me that it was extra beans and charged me for the cheese...again was never charged for those things in the first place and the cashier just shrugged it off like it was no big deal. If one location charges they should all charge. I dont like the feta cheese and I like half of both beans. It was not an extra side of beans. I will not be going back to this location. Very unsatisfying.

I love Cafe Rio but I don’t know what it is with this location, it always disappoints me. I ordered this weekend in person and I got skipped. They forgot my order. The food was below average. I got a sweet pork salad and it was soggy. I would like to say this was a one time occurrence but I feel like the last year I’ve been to this Cafe Rio, the quality of the food is subpar. Save yourself the time and go to another location. I keep telling myself that and still have not done it. I think this weekend was the last straw.