Dunkin' - Orange

The establishment is outdated, unclean, and lacks basic utensils and typical restaurant amenities. read more The establishment is outdated, unclean, and lacks basic utensils and typical restaurant amenities.

I strongly advise against visiting this place. Over the months I’ve been coming here for coffee, I’ve witnessed multiple outbursts and fights. Most recently, wh... read more I strongly advise against visiting this place. Over the months I’ve been coming here for coffee, I’ve witnessed multiple outbursts and fights. Most recently, when I asked for my water, the woman who appeared to be the manager (I believe her name is Bryesha) lost her temper and started cursing at me as I left the store. I’ve never encountered such unprofessional and rude behavior from employees anywhere else. There are constant issues at this Dunkin’ and the atmosphere is quite disheartening. It seems like a hangout for the staff, and they all seem to protect one another, which might explain why no one has been held accountable.

They prepared my coffee correctly, but when I asked for cream, the staff member handed me just one pod and pointed out that I already had one in my hand, acting... read more They prepared my coffee correctly, but when I asked for cream, the staff member handed me just one pod and pointed out that I already had one in my hand, acting as if they were precious commodities. It's perplexing why they treat creamers like they're valuable items, almost like they're handing out gold. As I mentioned in a previous review for another Dunkin’ location, it would be much more efficient if they allowed customers to serve themselves cream, sugar, and other condiments. This would minimize the need to linger around and reduce congestion, making the "Express" concept much more effective.

Very bad customer read more Very bad customer

I didn't get the donuts I ordered and paid for and no one seems to be able to tell me how to get refunded. I put in complaint never heard back or refunded for d... read more I didn't get the donuts I ordered and paid for and no one seems to be able to tell me how to get refunded. I put in complaint never heard back or refunded for donuts I didn't get!