Domino's Pizza - Ontario

This restaurant in Ontario has extremely bad service. It deserves no stars. And they know they are not making their customers orders on time because they don?t answer the phone. We ordered over an hour ago. The app said it would be delivered 25 minago. The quality check was done 35 min ago. Do you think we are going to get a hot fresh pizza, no! Who ever runs this storeshould be fired! This is the second time this happens! And the last time the so called manager said they were trying anddrivers called out. Do you think I care about that? That?s your job to fix that. You obviously don?t know what you are doing!

Gave try first time took 77 minutes to 85 minutes and trued calling them several time no answer, 2nd time rude customer service. Tried getting a refund they refused. 2nd time was no better worst I don't understand why they would still be open. I would stickto Pizza Hut or better place that values their customer and time. Tracker timer is off and wrong first stated 15-20minutes thensuddenly 77 minutes to 85 minutes come on

I placed my pizza order at around 6 PM, with an estimated pickup time of 6:58 PM. When I arrived to pay, the cashier confirmed my payment but was unable to locate my pizza. The manager had to assist him in the search, only to discover that my order hadn’t even been prepared yet. They assured me it would take less than 10 minutes to make my pizza once they realized it hadn’t been prepped, but they couldn't even manage that. Unfortunately, this isn’t the first time I’ve experienced issues here. I won’t be returning again.

The pizzas from Domino's really need to be made consistently. Today, my pepperoni pizza had the cheese on top of the pepperoni and other toppings, so all I could taste was the cheese. I don't understand how most of the time the toppings are on top of the cheese—hence the name "toppings"—and then occasionally an employee decides to put the toppings UNDER the cheese. If I wanted my toppings buried like that, I would have ordered from Papa John's!

It seems like there may have been a recent change in management at the restaurant. Although the staff is friendly, which I appreciate, I've experienced significantly longer wait times than what was initially quoted during my last three visits. I even had to cancel one order because they hadn't even begun preparing it after an hour and a half. I decided to give it another shot tonight, but my order was ready 20 minutes past the estimated pickup time. I've never encountered this issue before. I'm not sure what's changed.