Rosati's - Menu

I called early to inform that I was bringing my family in and ask how long the Chicago style pizza took to make. I asked and he refused to tell me and said you... read more I called early to inform that I was bringing my family in and ask how long the Chicago style pizza took to make. I asked and he refused to tell me and said you just need to come in. If we have seen then we can help you. So we proceeded to drive 40 minutes to get there. The host then asked us Booth or a table. I said we'd prefer a booth if it's enough people for five people. Do you have that? And he said well I don't know. It depends on what you can consider for. If I people I think it is. Then I said then that's fine. Already had a gross taste in our mouth with the way we were talked to before rush hour. And our waiter came to our table. One person was not ready with a drink order and he had two other tables. He said okay fine then I'll be back when she said I don't know. Not even able to ask him what kind of beverages they have. (It is not listed on their menu. Just Pepsi products. Ask your server about the selections) . As we're waiting. We also heard the wait staff and the kitchen stuff yelling at each other that I don't have FN time for this. They're nuggets were great. I had to catch the waiter as he walked by for refills and he literally huffed as he walked by. The pizza was not real deep dish chicago-style and after those interactions with the staff we will not be returning.

I guess since Google only allows you to leave 1 review i have to edit my very positive experience to share the bad one, because we all know one bad experience c... read more I guess since Google only allows you to leave 1 review i have to edit my very positive experience to share the bad one, because we all know one bad experience can change the game. So, me and my family were out trying to celebrate my son's 5th birthday. Yes, I have a big family and yes we've patronized Rosati's many times, with my big family and half of my son's 4th grade class one time to celebrate his birthday 3 years ago. After plans not falling through at 2 other locations, I decide to hit up our favorite spot because all my little man wanted to do was eat pizza anyways. So I called and asked if they were busy, being courteous I didn't just want to bombard the place with a large crowd as if we just left a Beyoncé concert. I asked if they were busy and if they could accommodate a large party of about 20 to 25 people and I was told they were a little busy but service is on a first come first serve basis. I was literally about 10 minutes away so I took the chance. Drove over there to find half the restaurant empty, not that many guest and soooo many empty seats, that could have accommodated me and my family only to get turned away because apparently they only had one person waiting tables that night, all familiar faces as I visit this place any chance I get, the owner even came and sat at the table with us once to thank us for patronizing the business, and me being a true Chicagoan I wouldn't have had it any other way. Well that's all changed. Being turned away really left a bad taste in mouth as we always tip good, I for one being a mom always make sure there is not a big mess. They lost genuine customers. Me and my family will not be visiting Rosati's unless its the real deal at home, in my city. Thanks for turning us away! :