KFC - Omaha

The day before, I had also visited this location for a 5-piece chicken tenders meal. I asked if the chicken was fresh and was assured it was. After paying aroun... read more The day before, I had also visited this location for a 5-piece chicken tenders meal. I asked if the chicken was fresh and was assured it was. After paying around $12 for the meal, I left. However, when I got home, I found there was no receipt and no napkins. The fries looked lifeless, and the chicken was anything but fresh. It felt as if I had interrupted the cashier’s break, as she had one hand behind her back holding a cigarette and lighter while taking my order. This particular KFC is not upholding the standards of the company. There were no hairnets, no gloves, and a complete lack of professionalism. I believe the franchise owner should visit as a secret shopper to experience firsthand the level of dissatisfaction that customers like me are facing. This review pertains to the KFC located on North 30th Street in Omaha, Nebraska.

Delicious! This is definitely the go-to KFC! The staff were very professional and friendly. read more Delicious! This is definitely the go-to KFC! The staff were very professional and friendly.

The food at this restaurant is overcooked, dry, and lacks flavor. They frequently run out of chicken, and the wait time is usually around 15 to 20 minutes. The... read more The food at this restaurant is overcooked, dry, and lacks flavor. They frequently run out of chicken, and the wait time is usually around 15 to 20 minutes. The mac and cheese is also old and dried out. Honestly, this KFC should be closed down! It's just as bad as the Burger King on 99th—horrible food!

My wife recently used the drive-thru and didn’t get everything she ordered. They completely missed an entire meal, even though she asked at the window and was a... read more My wife recently used the drive-thru and didn’t get everything she ordered. They completely missed an entire meal, even though she asked at the window and was assured everything was in the bag. I’d try calling to sort it out, but their phone appears to be disconnected or not working. Overall, not a great experience.

I've always enjoyed KFC, and during my visit this weekend, I was very pleased with the outstanding customer service. However, the spicy chicken sandwich and fri... read more I've always enjoyed KFC, and during my visit this weekend, I was very pleased with the outstanding customer service. However, the spicy chicken sandwich and fries fell short of my expectations. While the chicken was tender, there was hardly any sauce, making it difficult to taste unless you removed the bun. Overall, the meal was lacking in flavor. I believe they should bring back the potato wedges.