Dunkin' - Omaha

Delivery Services, Bagels, Coffee

Dunkin'

Dunkin'
2.8 / 5 (937 reviews)

Description

In a bustling corner of the city, a local Dunkin' Donuts location has garnered a mix of feedback from patrons. While some rave about the friendly staff and delicious coffee, many are left frustrated by inadequate service and product availability. Complaints highlight excessive ice in drinks, incorrect orders, and a lack of essential items like donuts and avocado toast. Customers describe long waits, unfulfilled orders, and poor visibility for the drive-thru, leading to a disappointing experience overall. Despite a few positive mentions of the Boston Cream donut, many vow to seek alternatives, reflecting a significant need for improvement at this outlet.

Last update: 17.01.2026 from: Kiera

Feedback

★ 2.8 / 5 from 937 reviews
nate-187
04.08.2023

I give it a 5 stars because the staff was very respectful and helpful! They ran out of donuts for the free Veteran's Day thing, BUT helped me out still with a muffin! The coffee was not what I expected but it was hot so thats a good thing!

colleen-272
04.08.2023

Love the coffee and donuts and their sandwiches. I ordered a toast with avocado and bacon and I was disappointed with that. There wasn't much avocado spread on it, a very thin layer and one slice.

bechtelar-augusta
24.01.2023

That was my first time at 72. All I ordered was a cold drink, and there were six people working, but they all went around and talked to each other, they had a great time. there were three people, among them I stood in the line. I ordered first, but I was the last one to get my older ones because they failed a few times. for the first time they finished the older person behind me and gave him everything, then he left. the second time they have my older, but it was the wrong drink. they said oh wow before they even handed it to my hand. the third time was a charm, but I waited over 10 minutes at the time, no excuse from them because they were too busy talking. I would never visit this place again.

kiera52-1
24.01.2023

I will not waste my money or my time at this place again! I just wanted two cake donuts, they had none. I was in the drive-thru, of course they can't leave the line when they're in because it's nowhere, so I ordered a blueberry muffin. I was 30 minutes in the snake, just to get a heathberry muffin and there were only three more cars in front of me. the young man who answered the opponents was boring and as if he really didn't want to be there when I finally got into the window, the girl asked me if I was the person who ordered a dozen donuts. I said everything I ordered was a blueberry muffin. it took at least another 5 minutes to sit on the window to get my muffin and then, after I paid and leave the drive thru, I discovered that it was a cranberry and not a blueberry muffin. terrible service, terrible product, and also the load is hard to see if they drive the 72nd road to the south. if they want more business, they need to put a sign on the building or closer to the road, so that people can see it. I love dunkin donuts, but I don't like this place at all! I will not recommend this location! in the did, I will recommend that everyone avoid this position!

davis-tyrell
24.01.2023

11/11/2022They seemed not to have a sense of urgency. The donuts ? are good though.

Menu

FAQ

The restaurant is accessible and can therefore also be used with a wheelchair or physiological disabilities.

The place also accepts credit cards from the common providers as a means of payment.

More information

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