Firehouse Subs - Ocoee

**Pros:** The employees are polite and go above and beyond to help, offering great recommendations for specials. The establishment is very clean, with sparkling... read more **Pros:** The employees are polite and go above and beyond to help, offering great recommendations for specials. The establishment is very clean, with sparkling windows, polished floors, and well-maintained surfaces. My order for the group was executed perfectly. **Cons:** I did not encounter any issues during this visit.

I love Firehouse Subs, so good. Today, Rose took my order on the phone (possibly the first time ever I was not put on hold to place my order). She was kind, pol... read more I love Firehouse Subs, so good. Today, Rose took my order on the phone (possibly the first time ever I was not put on hold to place my order). She was kind, polite and has a lovely voice. I was lucky to meet her in person as she also cashed me out instore. Rose took the time to make sure I had everything I ordered and is the most pleasant person I?ve meet in a faster foodestablishment in a really long time. Thank you Rose for the excellent service, I wish all employees were as kind and efficientas you.

Horrible! Please check your order before you leave because they won?t believe you that they didn?t make your sub correctly! Leave you on hold for 20 minutes! Ha... read more Horrible! Please check your order before you leave because they won?t believe you that they didn?t make your sub correctly! Leave you on hold for 20 minutes! Had to go back, missed a whole lunch break to take my sandwich back because they they messedup, oh but the Manager knows she made it correctly!!! Manager, never got on the phone!!! Wanted too replace with a smaller sub,really!! However, when I get back the manager wasn?t the one that made it, but I already knew that! No apology just lookingsilly. Customer service is hard to find! Won?t ever return here. It can?t be that hard to make a sub, correctly! Terribleservice, go somewhere else!! Oh and the General Manager was there, what a joke!! I had no reason to lie about what missing ????

The sub was just okay. I expected delivery prices to be a bit high, but I was shocked to see that a side salad cost $5.19 for such a small portion. There were l... read more The sub was just okay. I expected delivery prices to be a bit high, but I was shocked to see that a side salad cost $5.19 for such a small portion. There were large pieces of lettuce that I couldn't even eat, so it felt even less satisfying. I ended up spending over $30 for a large sub and the salad. Considering the price, I won't be returning as a customer.

The subs here are consistently amazing! They're always fresh and delicious. I tried the tuna fish sub for the first time, and it was incredible! It was very moi... read more The subs here are consistently amazing! They're always fresh and delicious. I tried the tuna fish sub for the first time, and it was incredible! It was very moist and perfectly seasoned!