Taco Bell - Ocala

Dear Taco Bell manager, I had the most ridiculous and humiliating experience in your drive thru at this location. We placed an order of about $55 on 10/6 at 9pm... read more Dear Taco Bell manager, I had the most ridiculous and humiliating experience in your drive thru at this location. We placed an order of about $55 on 10/6 at 9pm. Your associate asked us to wait at the speaker while they caught up on an order. We waitedabout 15 minutes until the screen cleared and showed the order canceled. At that time I asked if we needed to replace the order. We waited another 5 minutes, and still got no answer, with cars driving by us and leaving behind us. We then drove up to thewindow and no one was there. We waited, as at this time, it would have been really inconvenient for us to go elsewhere (we cameto Taco Bell b/c Zaxbys was already backed up). We often frequent this location after Scout meetings. 5 minutes later, we seeOPD in the store and finally see someone there. They then proceed to come out and ask us to leave b/c we were blocking TBstraffic. I asked the officer, in complete shock and humiliation, what and why? He asked me to pull across the street to discussand we did. He said that they had reported that we had made some derogatory statements and refused to move Again, we wereASKED to wait, which we did trying to be understanding that they might have had a large order or busy night. Now I am not onlyhungry, but upset and humiliated. Needless to say, I doubt I will ever return to this location or possibly any Taco Bell. Asstated before, I am active in the community and will be sure to share my experience. I have no idea what your employee andstaffs problem was, but I sure hope you look into this behavior! Attached is a picture of your time screen with my drinkssitting in the window and I would be happy to offer the police incident report to your district manager.

I didn't get the drink I ordered, and my food was not prepared correctly. I called the restaurant to explain the situation to the manager, including what the Ub... read more I didn't get the drink I ordered, and my food was not prepared correctly. I called the restaurant to explain the situation to the manager, including what the Uber Eats driver had conveyed to me. He assured me it could be resolved and invited me to return at my convenience on a day when he would be present. He also left a note in case he wasn't there, confirming my experience so I could still have my order remade. Ultimately, the kitchen prepared everything exactly as I requested.

This Taco Bell is surprisingly impressive for a fast-food restaurant. Although I don't come here often, I noticed that it was very clean, and the staff was exce... read more This Taco Bell is surprisingly impressive for a fast-food restaurant. Although I don't come here often, I noticed that it was very clean, and the staff was exceptionally friendly. The drive-thru service was quick, and the food was fresh with no issues whatsoever. I will definitely come back to this location in the future!

I was looking forward to enjoying a Mexican pizza at the restaurant, but no one attended to me at the counter. I saw some tablets behind me for placing orders a... read more I was looking forward to enjoying a Mexican pizza at the restaurant, but no one attended to me at the counter. I saw some tablets behind me for placing orders and decided to give one a try. My food arrived relatively quickly, and I sat down to eat. Unfortunately, there was an incredibly loud and distracting beeping that persisted throughout my meal. When I asked a staff member who was cleaning the dining area about it, she told me it was coming from the fryer. The restaurant wasn’t busy, and there were plenty of staff members around, yet the noise continued. While I love the pizza and am happy it's back on the menu, this experience has made me hesitant to return to Taco Bell. It was quite unpleasant, and it makes me wonder if they are intentionally steering customers toward the drive-thru.

My daughter and I visited this place after I had abandoned a mobile order. we had the pleasure of meeting jimmella and she was the nicest worker I met there. sh... read more My daughter and I visited this place after I had abandoned a mobile order. we had the pleasure of meeting jimmella and she was the nicest worker I met there. she was very helpful and very nice to my child.